Carepatron Reviews in July 2026: User Ratings, Pros & Cons

I have used Carepatron from the early…

I have used Carepatron from the early days and have always found the team initially Jamie very responsive and super helpful. I always communicate the items I would love included and they always listen to my suggestions. I have found Carepatron exceptional as it has everything I need in one place - sure there are things that could be added but just like our own businesses things are always being updated and added to. I love the AI its amazing as a help tool and if it cant help a team member ...

DON"T WASTE YOUR TIME WITH CAREPATRON

I spent hours setting up an account, only to come back later and everything was deleted. Even my bank account connection. DO NOT TRUST THESE PEOPLE! They have 100% lack of empathy or sympathy for you when you are distraught because all your stuff is deleted. I did nothing to delete my information, it was all them. 11/13/2025. Your response is not accurate, I am the account owner and I did NOT remove my own access.

Great, easy to use client management system for counsellors

Great, easy to use client management system for counsellors and very affordable with all text and email reminders included. I'm very happy and haven't availed myself of all the features as yet.

Great EMR, little to no provider support

The EMR itself has so much potential and can really be great. The pricing is great, but the customer service leaves a lot to be desired. First, there is no way to contact them by phone. Second, you have 0 timeline of when they will get back to you or who will be responding to you. I have had numerous messages go unanswered and even been ghosted on video calls. If their support team got it together this could be a great EMR but I will be canceling my membership due to the inconsistent support.