Capsule Reviews in May 2025: User Ratings, Pros & Cons

"Simple and Intuitive"

What do you like best about Capsule CRM? Data tags help us create robust records. What do you dislike about Capsule CRM? I wish there were more direct integrations with other products. We use Zapier as a workaround though Recommendations to others considering Capsule CRM: If you’re looking for an affordable CRM to streamline your business processes, I highly recommend Capsule CRM What problems is Capsule CRM solving and how is that benefiting you? We were using Salesforce Essentials but ...

"Good for CRM inquiries"

What do you like best about Capsule CRM? Capsule is a software that covers almost everything related to my business, and it provides me with a nice features list that work well and helps me keep my pipeline organized. The way Capsule works is simple and automatic, allowing me to keep information tracked in the program and to manage all my contacts, enter specific data about organizations and customers that I usually do business and campaigns with. It creates a easy way to track milestones ...

"Great CRM that keeps things simple but also powerful. I used calendars, workflows and integrations."

What do you like best about Capsule CRM? I liked the calendar and event tracking, the Google Apps integration and also the possibility to create workflows. Feature list: * Contact management * Event (calls, mails, meetings) management and tracking * Selling/Partnership workflow * Reporting: ROI, income, selling, future perspectives * Social Networks and services integration (loved it) * Email seamless integration (worked amazingly perfect) * Google Apps and other integrations * Support ...

"A great simple and easy to use CRM!"

What do you like best about Capsule CRM? Capsule is easy to use and learn, the UI is great and it integrates well with g-suite. It is free for 250 contacts or less which makes it a great option for small businesses looking for a free CRM. What do you dislike about Capsule CRM? It has limited functionality so it may not be suitable for bigger businesses. What problems is Capsule CRM solving and how is that benefiting you? I needed a CRM that we could use that would be inexpensive and easy to ...

"A great simple and easy to use CRM!"

What do you like best about Capsule CRM? Capsule is easy to use and learn, the UI is great and it integrates well with g-suite. It is free for 250 contacts or less which makes it a great option for small businesses looking for a free CRM. What do you dislike about Capsule CRM? It has limited functionality so it may not be suitable for bigger businesses. What problems is Capsule CRM solving and how is that benefiting you? I needed a CRM that we could use that would be inexpensive and easy to ...

"Very intuitive and simple to use"

What do you like best about Capsule CRM? It is easy to understand and use. The whole team can use it with no issues to update each other of developments within specific accounts. Capsule is an excellent bridge between Sales, Marketing and Support teams. Emails, repsonses, developments within specific accounts can be viewed real-time, providing valuable insight to all the teams. What do you dislike about Capsule CRM? There is not much to not like about Capsule CRM Tool as no one in the ...

"Great and easy to use CRM"

What do you like best about Capsule CRM? Capsule is brilliant if you are looking for a light-weight CRM that is affordable, easy to use and integrates well with g-suite. What do you dislike about Capsule CRM? Capsule free version is very limited. There are limited features when compared to other big CRMs What problems is Capsule CRM solving and how is that benefiting you? We needed a simple and easy to use CRM to help with contact management and track sales cycles.

"Great and easy to use CRM"

What do you like best about Capsule CRM? Capsule is brilliant if you are looking for a light-weight CRM that is affordable, easy to use and integrates well with g-suite. What do you dislike about Capsule CRM? Capsule free version is very limited. There are limited features when compared to other big CRMs What problems is Capsule CRM solving and how is that benefiting you? We needed a simple and easy to use CRM to help with contact management and track sales cycles.

"Glorified Address Book"

What do you like best about Capsule CRM? Cloud stored address book, having the means of accessing phone numbers, emails, addresses from every device is certanely a pro. What do you dislike about Capsule CRM? Somehow limited, seems that hasn't progressed in years of use, both visually and in regards of functionality. The sales pipeline is very basic What problems is Capsule CRM solving and how is that benefiting you? The main benefit is having the possibility of having a unified address book ...

"CRM aimed at improving your sales"

What do you like best about Capsule CRM? I really like this system because it gives my business a unique comfort in handling, thanks to the interface it has that is very friendly and allows us to have everything organized. It has functions that make my company grow. This system also allows me to modify my control board at my pleasure and to prioritize tasks with it. This system is very versatile and I like it because it allows me to integrate it with other sales systems in order to better ...