Capsule Reviews in May 2025: User Ratings, Pros & Cons

"Great integration, simple contact management"

What do you like best about Capsule CRM? Simple functionality, yet has everything we need to share contacts Reminders, tasks, contacts, opportunities. Setting forward reminders by including to-do+7 in an email bcc, for example Integration with other systems is a big bonus What do you dislike about Capsule CRM? Sometimes used to drop connection with Gmail. but not in latest version We don't use the funnel functionality, but that's more because of the nature of our business (bespoke ...

"New school solution; old school service"

What do you like best about Capsule CRM? Using Capsule for 8 years or so. It just did what it advertised form the beginning with gradual useful additions over time. What has remained is the responsive Support when occasionally you need help. most cloud-based multi-tenant solution have very poor support. The Capsule Team is a light in the dark. What do you dislike about Capsule CRM? Would like to have more 2-way integration with, or even Capsule capability, for newsletter and event ...

simple and reliable

• simple, yet sophisticated • reliable • outstanding support (motivated + skilled)

"Solid, affordable CRM solution for my small business"

What do you like best about Capsule CRM? We've used Capsule for 5+ years. I was seeking a tool to organize and advance the services we provide to 100's of clients each year. Capsule has worked beautifully for us, it doesn't break the bank, and support has been phenomenal. What do you dislike about Capsule CRM? It took a bit of brainpower to get our system set up. It felt like too much of a blank slate in terms of guidance at the beginning, but I persisted and it came together. Setup tools ...

"Great program and customer service"

What do you like best about Capsule CRM? It is user-friendly, easy to learn, and simple. And, great customer service. What do you dislike about Capsule CRM? The only missing feature for me is that a Person can't be associated with more than one organization. Otherwise, all good. What problems is Capsule CRM solving and how is that benefiting you? The team has more visibility into our sales pipeline and we are avoiding duplication of efforts.

"Overall Assessment of Capsule"

What do you like best about Capsule CRM? I've tried multiple competitors, and for the price, this is hands down the best product on the market. Its integration with Outlook is invaluable. Using a Dropbox interface, messages are easily linked to the correct contact for later review. The activity reporting is also handy: it lets you control the frequency of interactions and avoid letting clients drift off through infrequent contact. Finally, the importation of contacts was about as problem ...

"Great sale tool"

What do you like best about Capsule CRM? This is a quick and simple tool to learn and share with co-workers. Simple first glance and reference from contact to organization. Great Email BCC features saves time and effort to keeping track of correspondence. What do you dislike about Capsule CRM? So far so good, it fits the bill as our sales tool. Recommendations to others considering Capsule CRM: Give it a try,,.you will be happy. What problems is Capsule CRM solving and how is that ...

"Ease of use and handling large CRM"

What do you like best about Capsule CRM? I like that its functions allow you to customize the activities you want to do with this tool, gives you the options to schedule and organize the entire calendar of activities in a practical way. What do you dislike about Capsule CRM? It fulfills the functions that it offers and it works in the ideal and practical way, to if that I do not have any negative aspect that to limit. What problems is Capsule CRM solving and how is that benefiting ...

"easy and practical to use and very customizable."

What do you like best about Capsule CRM? is a very practical and easy to integrate tool because you can customize it to the interests and needs that are present in the team, it is easy to navigate and understand its operation. What do you dislike about Capsule CRM? I have nothing negative to say about this tool, it has worked in a very useful, intuitive and easy to use way. What problems is Capsule CRM solving and how is that benefiting you? is a very intuitive and practical to use CMR, as ...

"The right CRM & Pipeline Management System for SMBs"

What do you like best about Capsule CRM? I like the simplicity and the right amount of features for small businesses around the world, specially for emerging economies where CRMs and a Sales Pipeline discipline is far from being a continuous and extended practice. One of the most useful features is the 3 alternative views of the Sales Pipeline, plus the ability to define stages according to any business reality. What do you dislike about Capsule CRM? Nothing at all. Due to the nature of my ...