Capacity Reviews in June 2026: User Ratings, Pros & Cons

"Great helpdesk and bot"

What do you like best about Capacity? My favorite thing is having all the client communication in one place. I was previously managing several inboxes and a separate live chat. I'm now generally spending less time on inbound messages and prospect questions, and in some cases, prospects get their questions answered before they even get to me. We are also a big fan of the chat bot; it looks great and is easy to update. What do you dislike about Capacity? There is a lot to the platform, so I ...

"Easy to use chat bot"

What do you like best about Capacity? We've used several chat bots for our website over the years, and Capacity's chat bot is by far the best. It gives us the most flexibility to set up personalized, complex routing for prospects who interact with the bot. We've also gotten far more use out of the Helpdesk than we originally anticipated. We started routing all inbound communication to our firm into the helpdesk. We will start using some of the auto-routing rules the Capacity team showed up ...

"Time Saving = Money Saving Product"

What do you like best about Capacity? I love how customizable Capacity is so I can quickly find something in seconds. I chose this product over OneDrive simply because the amount of time I am saving not having to remember file paths. Supporting a global company requires tons of documentation and Capacity has helped me find information more efficiently than OneDrive. What do you dislike about Capacity? I do not dislike anything at this time What problems is Capacity solving and how is that ...