Capacity Reviews in June 2025: User Ratings, Pros & Cons

"Capacity is the BEST!"

What do you like best about Capacity? Capacity has been a fantastic platform and best decision for our company to roll out to our staff. We have many users who have adapted to using the chatbot to get answers to all their questions. The Capacity Team have been great to work with and they are constantly looking for ways to improve and make the system user-friendly. It took a lot of work to get the Q&A built out, but it's worth all the time put into this project. We love it!! What do you ...

"Great product, Excellent service!"

What do you like best about Capacity? The service level received from Capacity is second to none. Sammie has been our specific contact and she goes above and beyond. She knows our organization and works with us to build solutions that truly work for our customers. What do you dislike about Capacity? The biggest hurdle was working in multiple systems (and is for many products we use). The co-pilot is a strong tool, but it was difficult to get our end users in another product to know what to ...

"Automated Support"

What do you like best about Capacity? Our support team has transitioned from Salesforce Case to Capacity's helpdesk, and the overall experience has been much improved. Our support team is more efficient, and our customers are getting faster results. Salesforce Case was so cumbersome, hard to configure, and the simplest things were near impossible to figure out. For example, to reopen a case if a new reply came in, you have to build an entire workflow. We can move so much faster now, and we ...

"Great product to help manage information, complex processes and questions from the field!"

What do you like best about Capacity? I love how it streamlines complex processes. There is no need for someone to send emails to every department and constantly check up. They can start a workflow and let Capacity handle it from there. What do you dislike about Capacity? The only thing I don't love right now is creating views that only I, as the user, can see instead of all users. I heard that was on the roadmap to update, though. What problems is Capacity solving and how is that ...

"Streamlined access to resources"

What do you like best about Capacity? I am really happy with the ability to connect our team members to relevant information provided by the subject matter experts. We took a chance on this, not having prior experience with chat-based support, and we are really happy with what has come out of it. What do you dislike about Capacity? I am hoping some additional customizations will be supported in the help desk - ability to make specific choices per project, and fine-tune on that project level ...

"Finally found our Support Solution"

What do you like best about Capacity? Capacity was quick and easy to set-up! The transition from our previous support solution was seamless. Capacity's software has brought consistency and efficiency to our Whisp Support Team. What do you dislike about Capacity? To be honest, there isn't anything we dislike. Our feedback to the Capacity team regarding things we'd like to see is either welcomed and addressed or already part of their roadmap. We are excited to see what is to come! What ...

"A pleasant transition"

What do you like best about Capacity? I love the accessibility of the team at Capacity and their ability to make changes and updates to our system upon request without hesitation - it is AWESOME to work with such a helpful and proactive team! What do you dislike about Capacity? We have a current wish list of things to have improved upon - the ability to see others inside of the system so as to not work over one another is a big thing. What problems is Capacity solving and how is that ...

"Capacity has been a great tool for our staff to find answers more quickly"

What do you like best about Capacity? It has allowed us to create an easy solution to drive our staff to information and guides we had already created. We have been able to provide more detailed information for them by ensuring they can see all of the relevant guides/rules in one place when they ask a question. It has also been very useful for our new hires to find basic answers quickly when learning to use our systems. What do you dislike about Capacity? The refresh rates and search ...

"Capacity Review"

What do you like best about Capacity? So far, my favorite thing about Capacity is the ability to build a knowledge base. The knowledge base helps the requester get the answers they need immediately versus waiting on a live person for help. What do you dislike about Capacity? Improvements are constantly being made, and it can do a lot, but the platform is a bit slow from what I was used to working with on my previous platform. I would love to have the option to see other users who may be ...

"Capacity Support Automation Review"

What do you like best about Capacity? While we love the product and its continued growth, the best part about Capacity is its people. From the CEO on down, they put the wants and needs of their customers first. They consistently seek feedback on how their product is performing and welcome suggestions on additional functionality to add to their roadmap. At its heart, Capacity is a tool that helps us provide better customer service to our customers and employees. The fact that customer ...