Capacity Reviews in June 2025: User Ratings, Pros & Cons

"Great system and user friendly"

What do you like best about Capacity? How easy it is to use, and the benefits it adds to our overall member experience. What do you dislike about Capacity? The guided conversations are a little tricky to build. What problems is Capacity solving and how is that benefiting you? It is providing valuable information to the public without the need for a phone call.

"Thank you Capacity!"

What do you like best about Capacity? Capacity has streamlined external communication within our firm, which makes it much easier for us to handle. We also just got access to the AI tools within helpdesk, and it basically writes our responses for us. It cut the time to handle tickets by at least half if not more. What do you dislike about Capacity? The reporting could be improved. I often wander between the extensive amount of reports trying to find what I need. What problems is Capacity ...

"Great AI tool that users love"

What do you like best about Capacity? Our users love that Capacity is hooked directly to our Loan Origination System (LOS); this integration allows our users to have fast access to loan status or other relevant loan information. What do you dislike about Capacity? Don't underestimate the amount of time it will take to get Capacity set up. Be sure that you have a well-rounded implementation team with stakeholder buy-in before starting your Capacity adventure. What problems is Capacity ...

"Capacity Rollout"

What do you like best about Capacity? The platform is easy to navigate and customize. What do you dislike about Capacity? Some customizations require Capacity to build or delete What problems is Capacity solving and how is that benefiting you? Guideline search will free up our support and operations teams to focus on bigger projects

"Review"

What do you like best about Capacity? We are very happy Capacity! Our staff and members can find the answers to their questions faster than ever. The knowledge base, chatbot and ticketing system work well, and we have the necessary tools. Their sales, implementation and support teams are outstanding! They took what could have been a very overwhelming implementation process and made it easy. What do you dislike about Capacity? We really are very happy with Capacity. Their implementation and ...

"Fast-evolving company that listens to its clients"

What do you like best about Capacity? I love the personal attention that our company receives from Capacity. Every issue or request that we raise is promptly addressed. I love the number of integrations Capacity has with other systems. The amount of progress that Capacity has made in the past year is just incredible. Keep it up! What do you dislike about Capacity? Capacity's services are ever-evolving, and as such, there are features you might see in other (admittedly bloated) ticketing ...

"Capacity for Knowledgebase and Ticketing"

What do you like best about Capacity? I'm in the middle of a first time deployment for Capacity Knowledgebase and ticketing system. The support that I've received in the buidout has bee n tremendous. Everyone that I've worked with has been very accomodating, knowledgable and eager to help. What do you dislike about Capacity? None so far. Everything on the project has gone very well. What problems is Capacity solving and how is that benefiting you? We're trying to cut down on the number of ...

"Excellent customer service"

What do you like best about Capacity? Ease of use and setup. We were up and running quickly and had a wonderful experience working with our reps. What do you dislike about Capacity? Needs more integrations with other communication systems to provide a 365 degree view of the customer What problems is Capacity solving and how is that benefiting you? Ease of access to Q&A for internal employees and our external customers

"Comprehensive and user-friendly back-end for managing a knowledge base for an AI chatbot"

What do you like best about Capacity? Automation of the question answering on our website saves us a ton of time and money. It also helps keep information consistent from user to user via source control. What do you dislike about Capacity? The pricing and packages used to be a bit much, but lately they have been revamping with more transparency and it's looking like it's on parity with other SaaS offerings. What problems is Capacity solving and how is that benefiting you? Answering ...

"Helpful software that makes me more efficient at my job"

What do you like best about Capacity? Capacity helps me with access to information that should be very accessible. I don't want to disturb a team member because I forgot our tax ID or access codes. Capacity allows me to access the information on my flexible schedule without being disruptive. What do you dislike about Capacity? Nothing comes to mind at this point. Any issues we encounter are addressed, and the support team is incredible. What problems is Capacity solving and how is that ...