Capacity Reviews in June 2025: User Ratings, Pros & Cons

"Customer Support Pros!"

What do you like best about Capacity? Capacity is an incredibly intuitive program that allows for so many possibilities! But equal in greatness to the system are the people - I've never had such fantastic support as a customer! What do you dislike about Capacity? There are currently a few branding limitations regarding the platform, but that's all! What problems is Capacity solving and how is that benefiting you? Capacity allows us to have a closed-loop approach to our website chatbot, ...

"Great knowledge base and chatbot solution"

What do you like best about Capacity? We have been partners for almost 4 years and have implemented several of their solutions. Capacity is constantly making technology improvements/upgrades to their already intuitive platform. LOVE the Capacity team! What do you dislike about Capacity? Anything we have been dissatisfied about has been brought to the team, and a solution has been provided. What problems is Capacity solving and how is that benefiting you? Website tool for quick searches or ...

"Moved from Salesforce Case"

What do you like best about Capacity? As a small team, Capacity is so much easier to customize for our unique needs than using cases in Salesforce. We spent a lot of wasted time having a system that wasn't optimized for our needs. What do you dislike about Capacity? Capacity analytics could be improved. There is a lot of data, but it's hard to understand sometimes. What problems is Capacity solving and how is that benefiting you? Capacity serves as our single queue for all inbound ...

"Outstanding Support: From HelpDesks to Bots to Team Support"

What do you like best about Capacity? If you are looking for a HelpDesk that can be intuitive AND easy to work with Capacity is your best bet. To grow the Knowledge Base article and create Guided Conversations for your Chat bot/Help Desk, agents and end users get amazing results with a straightforward process. The Capacity team is also so supportive in assisting when needed. They are always more than accommodating and will step in and help guide responses or even teach an admin a better way ...

"Keep support teams focused on solving problems, not repetitively answering simple questions"

What do you like best about Capacity? The account/support teams at Capacity actually help ensure you are getting the most out of the platform. The product team at Capacity works quickly to respond to customer input and requests. The ability to add knowledge to the chatbot directly from the support agent's help desk screen makes it easy to deflect similar issues going forward. What do you dislike about Capacity? Nothing from a product standpoint - any features that our team felt were missing ...

"Just starting with Capacity"

What do you like best about Capacity? I haven't launched a chat bot yet, but I got the helpdesk set up in under an hour. I configured a few settings, then routed my support address to Capacity, which allowed me to start answering tickets. It has been so much easier to customize than the service desk I had at my prior company. What do you dislike about Capacity? Our company is very focused on leveraging AI in every way we can, so I hope Capacity will soon use AI in all parts of the platform ...

"Capacity Truly Empowers Teams To Do Their Best Work!"

What do you like best about Capacity? The people! Every member of the team at Capacity that my team has ever met or engaged with on a project has been resourceful and a true pleasure to collaborate with! Timely responses, actively listening to and understanding what we're trying to accomplish, paired with their ability to share a tech forward vision for our goals has been a key to our successes partnering with Capacity! What do you dislike about Capacity? N/A. If you don't have dedicated ...

"Review of Capacity"

What do you like best about Capacity? Capacity is a great tool for project management. I love to see my team's tickets in a single location to know how we're tracking on our projects. I also think the knowledge base is invaluable. Having common questions immediately answered makes my team so much more efficient. What do you dislike about Capacity? I think Capacity has some really advanced features that feel a little intimidating to put to use so far. Luckily there are a ton of resources I ...

"Easy to use"

What do you like best about Capacity? Navigating tickets is very user friendly. What do you dislike about Capacity? So far, everything I've done with this product has been easy, and I haven't encountered anything I dislike. What problems is Capacity solving and how is that benefiting you? I'm still a fairly new user so I don't think I have good insight into this question.

"Fantastic Product with Even Better Support"

What do you like best about Capacity? The customer service at Capacity is second to none. Everyone at Capacity is eager to listen to any problems and help us build solutions. The platform is constantly improving. What do you dislike about Capacity? With the constant improvement comes a drawback; some solutions do take a little longer to implement. However, Capacity always delivers on the promised solutions. What problems is Capacity solving and how is that benefiting you? Capacity enables ...