Capacity Reviews in June 2025: User Ratings, Pros & Cons

"Knowledge at your Finger Tips 24-7"

What do you like best about Capacity? I think having all of our needs in one place at our finger tips 24-7 is so important to an organization that operates in all times zones and different times and days. What do you dislike about Capacity? I have not experienced any downsides with Capacity. As long as the information is entered, the answers to the questions appear. What problems is Capacity solving and how is that benefiting you? We've created a central Resource of knowledge for answers to ...

"Vital to success"

What do you like best about Capacity? Capacity has made my job so much easier and streamlined. Our company has multiple locations with varying information, which we have been able to compile in one place for our staff. Capacity has been vital to the success of our call center. We love that we can utilize the AI responses in the chat feature, which makes answering tickets and inquiries much faster. What do you dislike about Capacity? We are still learning and getting to know Capacity, right ...

"Capacity is a great website."

What do you like best about Capacity? Capacity is such a helpful tool. I use it every day for work. I can get all the info I need quickly and efficiently. What do you dislike about Capacity? I have not been able to find a downside yet. What problems is Capacity solving and how is that benefiting you? Capacity helps me in my everyday work life. Helps me solve problems and answer questions for members.

"Make the most out of your people by automating mundane questions!"

What do you like best about Capacity? The efficiencies we gain have allowed us to elevate the way we use our employees. Plus they have greater job satisfaction by taking mundane inquiries off their plate and out of their inbox. What do you dislike about Capacity? It's a necessary part of getting the best result, but setting up the Knowledge Base takes some time. Dedicate a person to it right in the beginning and get it out of the way! What problems is Capacity solving and how is that ...

"All around great experience"

What do you like best about Capacity? I work on the Account Management team at a marketing agency, and we use Capacity for some of our clients. We always highly recommend their product because we know it is easy to use, highly effective, and comes with great customer service. All of our clients have always been extremely happy with their decision to implement Capacity. What do you dislike about Capacity? I have been using Capacity across several clients, and we have never had any ...

"All in one AI support automation platform for internal and customer facing teams"

What do you like best about Capacity? Love that you can add a chatbot, a support site, create a knowledge base, manage tickets and setup automations in a single platform. The team is constantly innovating and implementing cutting edge features based on customer needs. What do you dislike about Capacity? Setting up the platform could be simplified. What problems is Capacity solving and how is that benefiting you? Capacity helps us streamline communications with our customers and prospects. ...

"Loving the Capacity Helpdesk"

What do you like best about Capacity? It is easy to adjust Capacity's helpdesk to work how we need it to work, making us more efficient in handling tickets. We are most excited about phase 2 where we will start deflecting tickets by using the chat bot and setting up a support site. What do you dislike about Capacity? We don't always have the basic answers we need from analytics. What problems is Capacity solving and how is that benefiting you? Capacity gave us a single place to manage ...

"Innovative technology to support businesses on a daily basis!"

What do you like best about Capacity? Capacity is so customizable for any industry. The tools they offer are valuable, and they always developing new ways to support businesses. The support you get from the team and how they take the customers' input benefits both parties. Not only is the chatbot helpful, but adding in all the workflows, automation, integrations, etc. allowed us to automate so many manual processes we had. What do you dislike about Capacity? The necessary steps it takes to ...

"Best way to support our branches!"

What do you like best about Capacity? Loving the ability to centralize incoming support requests so we can share the load as a team, the tickets are trackable and we can metric our teams bandwidth! What do you dislike about Capacity? Reporting layouts, look of the reports and filters. What problems is Capacity solving and how is that benefiting you? Solving for number of hours spent serving our branches - allows us to better staff according to number of tickets!

"Easy Efficiency"

What do you like best about Capacity? Our knowledge base will become the first stop for all information. I love the flexibility and customization that each department can add. It is a fantastic way to distribute information as quickly as needed. Capacity has made this an easy transition, walking us through each step! What do you dislike about Capacity? It can be initially time-consuming to upload all the data and ensure consistency. There is no easy way to move items between folders after ...