CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons

Very satisfied

What do you like best? Easily track calls from all web sources, trigger text messages, reporting. What do you dislike? Not too much, it does all that I need. The biggest issue is the number of calls that come in that are wrong numbers. By purchasing toll-free numbers for tracking purposes, I suppose there is no way to stop people from calling if the previous owner of the number put that number on a piece of printed marketing collateral, but we do get quite a bit of calls from people ...

Cheaper than other opitons

What do you like best? It's cheaper than similar products and gives the insight we need to track calls for different campaigns. LIke being to choose between local and toll-free numbers and creating number pools. Like being able to have multiple accounts in the same login and also being able to choose the accounts each user has access to. What do you dislike? Would be nice if it also tracked form fills (some competitors do this and it's a nice feature). It's convenient having this in ...

Senior Marketing Analyst of Digital Media

What do you like best? Reporting is easy to set up and automate Easy interface for monitoring call data Easy setup Great customer support What do you dislike? Revenue integration missing. Need more data What problems are you solving with the product? What benefits have you realized? would like revenue details Response from of CallTrackingMetrics edit Hello and thanks for taking the time to write this review! Happy to hear reporting and monitoring your call data ...

Responsive and Professional

What do you like best? Have been using CTM for three months now and they have been very responsive to my questions, and professional in their dealings with my company. What do you dislike? CTM reporting is very topline/vague. Would be useful to have more in-depth reporting. Would also be great if I could filter calls by first time calls only. It tracks all calls - even those who are our suppliers - so reporting and analysis, particularly in Google Analytics, is skewed. What ...

It does what the name says

What do you like best? I really like how easy it is to purchase and set up numbers. It's an extra help that I'm able to report on more than just attribution. What do you dislike? I have had difficulty getting support at the price point of our engagement level. Recommendations to others considering the product: Ensure you understand what your requirements and expectations are What problems are you solving with the product? What benefits have you realized? Now I'm able to ...

Excellent to date

What do you like best? It has really helped with our tracking t a keyword level What do you dislike? It isn't easy to try and use it in a more advanced way. I would like in depth tutorials guiding me to more advanced features with some form of certifiction. Recommendations to others considering the product: Use CTM to bolster your online campaigns - it makes a real difference! What problems are you solving with the product? What benefits have you realized? It s helping us implement ...

Great Software

What do you like best? It's very easy to set up an account and has a pretty solid set of features. Fortunately, even with all the available features, I've found it easy to navigate and configure. What do you dislike? Not a whole lot. My only suggestion would be potentially to add some training around setting up an account. It's simple to figure out the basics, but there's more advanced options available and it's not always immediately obvious how to use them. What problems are you ...

My Experience

What do you like best? The ability to make sure that all incoming calls are directed to the right people. What do you dislike? It is a little pricey...but worth it. It just seems every time I turn around I am receiving a notice that my account has gone below the required amount. What problems are you solving with the product? What benefits have you realized? It has made directing the incoming calls to the correct people so much easier, and we have better sales for it.

Call tracking for my insurange agency

What do you like best? The platform is very user-friendly. It's easy to locate / review // listen to calls, and it's a quick turnaround when selecting new phone numbers. What do you dislike? Other call tracking vendors have an option for an allotted number of monthly local calls. It would be nice if CTM had that as an option as well. It would also be nice to have 2-3 numbers included in the subscription. Recommendations to others considering the product: N/A What problems are ...

A Great Value

What do you like best? The interface is easy to use, For what you pay this is a basic call tracking platform that offers additional bells and whistles. What do you dislike? Not a whole lot. It was easy to implement and easy to use. Recommendations to others considering the product: Nothing, keep on goin! What problems are you solving with the product? What benefits have you realized? We weren't able to track phone call/off line conversions, which is a large part of our business