CallTrackingMetrics Reviews in May 2025: User Ratings, Pros & Cons

great call tracking software

What do you like best? i really like the dashboard and the roi activity report where I can clearly differentiate call types What do you dislike? i really want the utm paramaters to show up next to the tracking number details so i dont have to click into the phone number details to check our utm paramaters Recommendations to others considering the product: we want to see utm paramaters in the same scree as our tracking numbers What problems are you solving with the product? What ...

Phone Tracking made easy

What do you like best? The most helpful thing about CallTrackingMetrics is their customer support. Multiple times I have had to reach out to them and every time they were incredibly helpful. What do you dislike? The downside is that some of the set up can be a bit confusing. With the UI it can take a while to find what I was looking for. What problems are you solving with the product? What benefits have you realized? The problem of attributing conversions to paid search efforts. It can ...

Customer Service Calls

What do you like best? I love being able to track where the calls come from for marketing purposes! It is so helpful! What do you dislike? Just having to keep up with so many different numbers - It can be confusing. Recommendations to others considering the product: It is amazing for business purposes. We love it. What problems are you solving with the product? What benefits have you realized? Listening to the calls is so helpful! We are able to correct our employees if they ...

CallTrackingMetrics is a very powerful and cost-effective call tracking service

What do you like best? I like how accurate the call tracking attribution is. We've not had any problems with tracking various sources. The software is also pretty easy to use. Their support team is great too. What do you dislike? Some of the steps in setting up tracking phone numbers or finding data aren't very intuitive (or maybe that's because I've been used to using other services). What problems are you solving with the product? What benefits have you realized? We can ...

Best call tracking software ever

What do you like best? It’s super easy to create tracking numbers for all your campaigns. It’s got a great and intuitive dashboard and incredible customer service. What do you dislike? Call tracking metrics is really simple. I’ve not had anything I disliked. Recommendations to others considering the product: Track everything you do and measure it. What problems are you solving with the product? What benefits have you realized? We’re were investing thousands of dollars on ...

Phone Tracking made easy

What do you like best? The most helpful thing about CallTrackingMetrics is their customer support. Multiple times I have had to reach out to them and every time they were incredibly helpful. What do you dislike? The downside is that some of the set up can be a bit confusing. With the UI it can take a while to find what I was looking for. What problems are you solving with the product? What benefits have you realized? The problem of attributing conversions to paid search efforts. ...

Serves Our Company’s Needs & More

What do you like best? The feature set is super comprehensive. There are things we didn’t know we needed in a call service until we started using CTM. Although it is a bit confusing at first, their customer service is great and once you get acquainted with the system it is actually very easy to use. What do you dislike? It is so comprehensive that we were confused upon first signing up. It required a call with their team and a couple of chats to figure out what we needed to know. ...

CallTrackingMetrics makes recording and reporting easy!

What do you like best? Lots of data is captured and compiled for easy and informative reporting. We're able to track all of our calls from multiple sources, and directly attribute revenue to each source. What do you dislike? The platform can be slightly difficult to navigate because there are so many options available. After spending some time learning the system, it gets easier and easier! Recommendations to others considering the product: Compared to CallRail, CallTrackingMetrics is ...

Solid performance and good value

What do you like best? They just simply work. They do what they say they will, and they are very reliable about doing it. What do you dislike? The UI is a little complicated at first. That is at least partly due to the breadth of features that they offer, though. What problems are you solving with the product? What benefits have you realized? It works well "at scale" to help us track and understand calls to our clients so that we can demonstrate the ways and volumes with which we ...

Call Metrics A+

What do you like best? Easy and seamless technology that I do not have to think about when using. The most useful thing about the software is the app I have on my phone. I am able to be away from my desk and accept incoming calls from current customer to new prospects. Between the app and the softphone, I think it is a great product that I look forward to using more of. Thank you for the product. What do you dislike? Wish it was used for our outbound as well. Nothing else to report on ...