CallTrackingMetrics Reviews in May 2025: User Ratings, Pros & Cons

Great Service

What do you like best? We were looking for more information regarding Call forwarding for our advertisements & recording options to evaluate how our employees were handling customer calls. What do you dislike? Menu options can be a little run together. Recommendations to others considering the product: Love the app! What problems are you solving with the product? What benefits have you realized? Customer Service & Evaluating customer experience.

Great Call Center Software

What do you like best? The ability to build custom fields and options for dispatching messages. What do you dislike? At times there are issues with the billing system. What problems are you solving with the product? What benefits have you realized? None at the present time.

Fantastic Call Service

What do you like best? We looked long and hard for a company that could help us combine 2 numbers into one. Call tracking metrics has worked out great for us. We have the option to record the calls - which we haven't done yet - but will possibly use it in the future. We just love the interface and how easy it is to view the calls that come in and where they are coming from. The added bonus of getting caller information is also very useful! What do you dislike? The only thing negative I ...

Amazing for Agencies!

What do you like best? CTM has helped my agency so much at managing multiple clients across multiple platforms (google, facebook, etc.) and the reporting features are great. We can clearly see how our ads are performing and tie it directly back to show the client how we're impacting their business. What do you dislike? The least helpful thing so far has been having to create a new business account for each of my clients, but we're working on moving to one of CTM's marketing plans! :) ...

great product

What do you like best? you can track everything from the click to the phone call which helps us determine which keywords are generating the best calls What do you dislike? I want to be able to see our UTM paramaters next to the phone numbers in the dashboard. Right now I have to click in to a few different places to check our utms and ensure they are set up properly Recommendations to others considering the product: I like the product and it is easy to use. Does everything i need ...

Good tool. Good support.

What do you like best? help desk support is knowledgeable and helps with configs What do you dislike? old interface is not the most friendly to navigate What problems are you solving with the product? What benefits have you realized? off line conversion

Fantastic Call Service

What do you like best? We looked long and hard for a company that could help us combine 2 numbers into one. Call tracking metrics has worked out great for us. We have the option to record the calls - which we haven't done yet - but will possibly use it in the future. We just love the interface and how easy it is to view the calls that come in and where they are coming from. The added bonus of getting caller information is also very useful! What do you dislike? The only thing negative I ...

Super Simple Set-Up, Easy-to-Navigate Interface, Decent Support

What do you like best? CTM was the third call-tracking provider we have trialed, and by far the most effective for our purposes. The interface is not technical, and can be utilized by anyone on the Account Management team. Additionally, we were able to use Google Tag Manager to implement the DNI, which made it incredibly easy to onboard new accounts. What do you dislike? There aren't any incredibly easy methods of live support available on CTM, so I've used their support documentation in ...

Great new tool!!

What do you like best? We just started using Call Tracking Metrics this year. It is so great we can now see where exactly our marketing dollars are being spent. We can see each promotion and see how customers are responding to each one. We can see how many people responded and how many people bought the promotion all in a snap. What do you dislike? Wish we could edit multiple records with tags or sources at the same time. What problems are you solving with the product? What benefits ...

A more robust call analytics platform than most

What do you like best? As an agency we've be exposed to a number of solutions and the can be more different than what you might expect. I would suggest not being overwhelmed by the features and functionality. You can start slow and easily have the opportunity to grow into more sophisticated use. Also note that it is not just analytics but you can create outbound campaigns (like texts as well. There are also more flexible tagging than other platforms that is really helpful to tailor it to ...