CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons
AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65 / month when yearly, also offers free forever plan
CallTrackingMetrics Reviews & Ratings
Spotsaas Editor’s POV
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics pros and cons
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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Showing 201-210 out of 332
JS
Jim S
08/27/19
Excellent Call Tracking
What do you like best? Easy integration with other platforms. Great and knowledgeable customer support What do you dislike? Customer support not available on weekends is a problem at times What problems are you solving with the product? What benefits have you realized? Tracking source of contacts
AI
Agency in Internet
08/07/19
Doesn't Work With Google Adwords
What do you like best? Really nothing to like and we used it for 15+ months. Spent thousands of dollars and our clients received not benefit. What do you dislike? User interface is cumbersome. Customer Service never solved any problems. Just sent links for us to figure out ourselves. I'd rather buy a number from Twilio and redirect it. I have several support tickets that I never received followup. Our Agency is busy and I'm taking valuable time to add our comments. ...
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Hilma
08/04/19
This is the best call-tracker I've ever used!
PROS & CONS What are the best aspects of this product? This was a surprisingly easy tool to learn. It was also nice to know that if for some reason I'd run into walls, the customer support team is always available to help. What aspects are problematic or could work better? I have not encountered any issues so far. My only suggestion: they provide a CTM-dedicated number for users. What specific problems in your company were solved by this product? First of all, I want to point out how ...
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Anonymous
06/04/19
I need to get into this tool
What do you like best? I signed up for this because a business coach recommended it. I love the idea of it and have had a subscription for about two or three months, but haven't had a chance to actually use it yet. I'm writing this review because CallTracking has asked me to provide a review. I'm also hoping that sticking my neck out here will require me to do some work to get out a product that can use one of the tracking numbers, at which point I'll either update this or post a new ...
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John F
06/04/19
I need to get into this tool
What do you like best? I signed up for this because a business coach recommended it. I love the idea of it and have had a subscription for about two or three months, but haven't had a chance to actually use it yet. I'm writing this review because CallTracking has asked me to provide a review. I'm also hoping that sticking my neck out here will require me to do some work to get out a product that can use one of the tracking numbers, at which point I'll either update this or post a new ...
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AI
Administrator in Consumer Services
05/29/19
Great Tool to Track Leads
What do you like best? CallTrackingMetrics provides a great way to track calls and determine which prospects turn into actual leads. What do you dislike? Nothing negative to report at this time. What problems are you solving with the product? What benefits have you realized? We are able to track our incoming calls from our website and determine how well our SEO pages are working each month.
UI
User in Marketing and Advertising
05/29/19
Effective Platform
What do you like best? This software offers a lot of detail on each individual call that comes through and helps us sort through lead quality. What do you dislike? The cost of using this service is something that as a startup organization, which is one of our higher operating items initially. Recommendations to others considering the product: Be sure to be conscious of product features and compare the effectiveness of certain features. What problems are you solving with the ...
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UI
User in Environmental Services
05/28/19
Great Service
What do you like best? We were looking for more information regarding Call forwarding for our advertisements & recording options to evaluate how our employees were handling customer calls. What do you dislike? Menu options can be a little run together. Recommendations to others considering the product: Love the app! What problems are you solving with the product? What benefits have you realized? Customer Service & Evaluating customer experience.
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Anonymous
05/28/19
Great Service for the price
What do you like best? I love that you can order as many numbers as you need. They also allow you to set up a fully customization of call center services. They are friendly and very eager to help you figure out how you need your system set up. If you cant figure something out their support team will walk through it with you! What do you dislike? At times there are few issues but the support team will help resolve the issues. Also they are NOT open weekends, so you better hope you dont ...
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AI
Administrator in Financial Services
05/28/19
My Review
What do you like best? Clear data is presented in a clean format What do you dislike? Not enough data points to satisfy all needs What problems are you solving with the product? What benefits have you realized? staff efficiency. Response from of CallTrackingMetrics edit Hello and thanks for taking the time to write the review. We appreciate the feedback and would love the opportunity to help further, especially if there are data points that you require that we can ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].