CallTrackingMetrics Reviews in May 2025: User Ratings, Pros & Cons

Gets job done for our simple needs

What do you like best? recorded calls. knowing additional features available as needs increase. What do you dislike? learning curve to get started is somewhat complex What problems are you solving with the product? What benefits have you realized? ability to easily route and reroute calls allows for offsite access and flexibility.

Doesn't Work With Google Adwords

What do you like best? Really nothing to like and we used it for 15+ months. Spent thousands of dollars and our clients received not benefit. What do you dislike? User interface is cumbersome. Customer Service never solved any problems. Just sent links for us to figure out ourselves. I'd rather buy a number from Twilio and redirect it. I have several support tickets that I never received followup. Our Agency is busy and I'm taking valuable time to add our comments. ...

This is the best call-tracker I've ever used!

PROS & CONS What are the best aspects of this product? This was a surprisingly easy tool to learn. It was also nice to know that if for some reason I'd run into walls, the customer support team is always available to help. What aspects are problematic or could work better? I have not encountered any issues so far. My only suggestion: they provide a CTM-dedicated number for users. What specific problems in your company were solved by this product? First of all, I want to point out how ...

I need to get into this tool

What do you like best? I signed up for this because a business coach recommended it. I love the idea of it and have had a subscription for about two or three months, but haven't had a chance to actually use it yet. I'm writing this review because CallTracking has asked me to provide a review. I'm also hoping that sticking my neck out here will require me to do some work to get out a product that can use one of the tracking numbers, at which point I'll either update this or post a new ...

I need to get into this tool

What do you like best? I signed up for this because a business coach recommended it. I love the idea of it and have had a subscription for about two or three months, but haven't had a chance to actually use it yet. I'm writing this review because CallTracking has asked me to provide a review. I'm also hoping that sticking my neck out here will require me to do some work to get out a product that can use one of the tracking numbers, at which point I'll either update this or post a new ...

Great Tool to Track Leads

What do you like best? CallTrackingMetrics provides a great way to track calls and determine which prospects turn into actual leads. What do you dislike? Nothing negative to report at this time. What problems are you solving with the product? What benefits have you realized? We are able to track our incoming calls from our website and determine how well our SEO pages are working each month.

Effective Platform

What do you like best? This software offers a lot of detail on each individual call that comes through and helps us sort through lead quality. What do you dislike? The cost of using this service is something that as a startup organization, which is one of our higher operating items initially. Recommendations to others considering the product: Be sure to be conscious of product features and compare the effectiveness of certain features. What problems are you solving with the ...

My Review

What do you like best? Clear data is presented in a clean format What do you dislike? Not enough data points to satisfy all needs What problems are you solving with the product? What benefits have you realized? staff efficiency. Response from of CallTrackingMetrics edit Hello and thanks for taking the time to write the review. We appreciate the feedback and would love the opportunity to help further, especially if there are data points that you require that we can ...

Great Service for the price

What do you like best? I love that you can order as many numbers as you need. They also allow you to set up a fully customization of call center services. They are friendly and very eager to help you figure out how you need your system set up. If you cant figure something out their support team will walk through it with you! What do you dislike? At times there are few issues but the support team will help resolve the issues. Also they are NOT open weekends, so you better hope you dont ...

Super helpful tool!

What do you like best? I love how Call Tracking Metrics integrates with all these tools - especially SalesForce! Also, a great tool that lets you create all these dynamic numbers based on the source. What do you dislike? There's not much that I don't like about Call Tracking Metrics. I would wish that there are more tools/knowledge base resources that are available so I can fully understand the capabilities of CTM and use it as efficiently as possible. Recommendations to others ...