CallTrackingMetrics Reviews in May 2025: User Ratings, Pros & Cons

Takes the guesswork out of call attribution

What do you like best? We use Call Tracking Metrics on our website and for our clients. We create different numbers for each source (including offline sources) which allows us to attribute phone calls and messages to the advertising channel and in some cases, to the specific campaign. What do you dislike? It can be difficult to find the usage reports for each client and the set up for each client takes some time. What problems are you solving with the product? What benefits have you ...

Great Service for the price

What do you like best? I love that you can order as many numbers as you need. They also allow you to set up a fully customization of call center services. They are friendly and very eager to help you figure out how you need your system set up. If you cant figure something out their support team will walk through it with you! What do you dislike? At times there are few issues but the support team will help resolve the issues. Also they are NOT open weekends, so you better hope you dont ...

Reviews of CTM

What do you like best? Ability to track and tag calls. Also to make sure that calls are being returned. What do you dislike? Nothing. What problems are you solving with the product? What benefits have you realized? Not returning calls by staff.

Great Service!

What do you like best? We use this for tracking our SEO and PPC calls into our business and it does exactly what we need. It was a breeze to set up and we've since used it for other companies as well. Can't recommend it enough! What do you dislike? Nothing really! The service functions well and was easy to install. Recommendations to others considering the product: Honestly, it's so inexpensive and easy to set up that there's no reason to try it and see if it fills your needs. ...

Excellent Call Tracking

What do you like best? Easy integration with other platforms. Great and knowledgeable customer support What do you dislike? Customer support not available on weekends is a problem at times What problems are you solving with the product? What benefits have you realized? Tracking source of contacts

Great for tracking call data

What do you like best? It has a fantastic integration for seeing what source and campaigns are bringing calls from both our websites What do you dislike? It doesn’t give me enough information through to our CRM at a lead level which means it is harder to report on ROI Recommendations to others considering the product: Make sure you know what your trying to achieve so that you can maximise the reward of this service What problems are you solving with the product? What benefits ...

Great Experience

What do you like best? It's a game changer being able to track each phone call that comes to our office. We have been able to improve our customer service by biweekly reviews regarding phone etiquette. What do you dislike? The only thing that I would like to see changed is a an easier navigation of sending phone calls to staff members. It sometimes does not attach the voicemail and creates extra work. What problems are you solving with the product? What benefits have you realized? ...

Excellent Call Tracking Platform

What do you like best? The ability to call analytics in-depth, breaking down your call performance by ad campaign. Call map is a great touch too, as is the ability to clearly rate calls and leave notes so all parties can view and optimize campaigns as needed. What do you dislike? It meets my needs so I don't have much to say in terms of dislike. What problems are you solving with the product? What benefits have you realized? Seamless feedback between customers and our ads team is ...

Call Tracking Metrics Provides Great Insight

What do you like best? I love the ability to record calls. It helps our clients spot areas where they need to train their team and helps us identify which online ads need to have the key words tweaked in order to get more qualified leads. What do you dislike? I'm not a huge fan of the automated "this call may be recorded" message. What problems are you solving with the product? What benefits have you realized? We are using the recorded calls to better train staff interacting with ...

Great Value for the money

What do you like best? The user interface is very intuitive. The support area is easy to understand when trying to setup integrations. The staff has also been very helpful. What do you dislike? The Agency Call Log does not allow you to set an Agency time zone, so all the logged times shown on that screen appear to be wrong. They show correctly when accessing each sub-account individually though. Recommendations to others considering the product: Best value in this space if you ...