CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons

Call Metrics A+

What do you like best? Easy and seamless technology that I do not have to think about when using. The most useful thing about the software is the app I have on my phone. I am able to be away from my desk and accept incoming calls from current customer to new prospects. Between the app and the softphone, I think it is a great product that I look forward to using more of. Thank you for the product. What do you dislike? Wish it was used for our outbound as well. Nothing else to report on ...

Affordable and robust

PROS & CONS What are the best aspects of this product? The search is over--I'm glad that we discovered and implemented CallTrackingMetrics into our workflow. It has helped us identify sales pathways that generate the most conversions. Aside from this major benefit, CTM is also very easy to use. They have an awesome CS team to boot! What aspects are problematic or could work better? I ran across some brick walls while I was setting up our account, but all that has been fixed now. I have ...

Quality software. Great value. Many integrations. Good support.

What do you like best? Love the price points of the software. The support is excellent. The Hubspot integration is a must-have for us. Other integrations make life easier. What do you dislike? I wish Hubspot integration cost less. For smaller clients. It is an issue. What problems are you solving with the product? What benefits have you realized? Can attribute calls to customer campaigns accurately.

Very informative and useful!

What do you like best? Listening to calls to assist with better customer service. What do you dislike? Takes a while to siphon through the uses but once familiar, it’s worthwhile. Recommendations to others considering the product: It’s a very helpful resource. What problems are you solving with the product? What benefits have you realized? People not booking appointments. Benefits - tracking calls.

A complete call center solution without the fuss

What do you like best? I found the client tagging feature really handy, in the sense that you can score and assign a dollar value to your customers so that you can know the customers who are really push your sales. This goes a long way when you want to measure the success of your campaigns by conversion value. What do you dislike? I really didn't like the fact that there's no support for Kenyan mobile(cell) phone numbers, because the landline numbers on offer are abit too pricy and ...

Quick Loading. Zero Bloat. No Non-Sense System

What do you like best? I like how fast everything loads in CallTrackingMetrics compared to some of the bloated and slow loading call tracking systems. What do you dislike? I would like the ability to delete custom tags if I no longer need them. Perhaps this feature exists, but I have not found it. Recommendations to others considering the product: I would try it right away, the per minute rates are some of the best I have found and the transcript option, while there is definitely ...

CallTrackingMetrics makes multi-channel marketing and tracking ROI easier

What do you like best? I like how there's one platform which manages the whole phone call process. Buying, setting and reporting phone numbers What do you dislike? I feel like it could be easier to import numbers we already have without having to port the number. Let us track numbers we bought before CTM What problems are you solving with the product? What benefits have you realized? We spend a lot of money on digital advertising and people who call in wouldn't be able to tell us ...

I switched to CallTracking a year and offers everything we need for business!

What do you like best? This is a very easy to use call tracking company/ What do you dislike? I have not found any components that have disappointed me, yet. What problems are you solving with the product? What benefits have you realized? Email Alters for my clients and the zip code routing. Many of my marketing programs are done by geo-routing and the zip code sorting feature saves me money vs. other carriers

Gets job done for our simple needs

What do you like best? recorded calls. knowing additional features available as needs increase. What do you dislike? learning curve to get started is somewhat complex What problems are you solving with the product? What benefits have you realized? ability to easily route and reroute calls allows for offsite access and flexibility.

Great Value for the money

What do you like best? The user interface is very intuitive. The support area is easy to understand when trying to setup integrations. The staff has also been very helpful. What do you dislike? The Agency Call Log does not allow you to set an Agency time zone, so all the logged times shown on that screen appear to be wrong. They show correctly when accessing each sub-account individually though. Recommendations to others considering the product: Best value in this space if you ...