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CallTools - Call Center Software

CallTools Reviews in May 2025: User Ratings, Pros & Cons

Streamline your call center operations with ease.

4.9

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CallTools offers custom pricing plan

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CallTools Reviews & Ratings

4.9

Excellent

Based on 45 ratings & 243 reviews

Rating Distribution

Excellent

(238)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(1)

Expert's Review

CallTools emerges as a powerhouse in the realm of phone sales, consistently impressing users with its top-notch performance and stellar features. Users rave about its user-friendly interface, which streamlines operations and ensures a seamless experience. The automation features are a game-changer, boosting efficiency and saving valuable time. Customization ...Read more

CallTools pros and cons

  • Efficient automation features save valuable time and enhance productivity.

  • Customization options empower users to tailor the system to their unique needs seamlessly.

  • Stellar customer support team that is ready to assist at every turn.

  • Intuitive and user-friendly interface for effortless navigation.

  • The richness of features and customizations can be intimidating and complex for newcomers without proper support.

  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 81-90 out of 243

JD

Joe Davidson

02/15/21

5 out of 5

Awesome

I appreciate everything that calltools has to offer. Amazing platform and great customer service.

RL

randy l

02/10/21

5 out of 5

"awesome customer service"

What do you like best about CallTools? Martin was very helpful and stayed on the phone with me until all my questions were answered What do you dislike about CallTools? I didn't like the zoom training when I signed up. The guy explained it as if I've already used it and was familiar with the functions. Moved too fast for me to follow along. Not a very pleasant experience. What problems is CallTools solving and how is that benefiting you? So far just how to use call tools. I hoping the ...

Read more

AU

Anonymous User

01/25/21

5 out of 5

"Great customer experience"

What do you like best about CallTools? The very personal handling of my concern. First, it was Drey, then I was endorsed to Crizzy who's been very awesome in helping me get the fix I need. She was very knowledgeable at what she does and is clearly an expert in her craft. What do you dislike about CallTools? The wait time in calling the Philippine hotline. What problems is CallTools solving and how is that benefiting you? Account creation (mulitple clients)

AU

Anonymous User

12/01/20

5 out of 5

"Very Helpful Representative"

What do you like best about CallTools? Martin was an extremely helpful representative that got me up and running on calltools. He can be eligible for higher compensation for the amount of value he provides if that's an option. What do you dislike about CallTools? nothing - support call went great. Martin is great at his job. What problems is CallTools solving and how is that benefiting you? Martin got me up and running today - much appreciated.

AU

Anonymous User

11/19/20

5 out of 5

"The representative is very helpful and able to identify the problem immediately."

What do you like best about CallTools? easy to make outbound calls. God features What do you dislike about CallTools? no auto updates incase there is a problem with call tools. Recommendations to others considering CallTools: use call tools it is easy and convenient What problems is CallTools solving and how is that benefiting you? use the most compatible browser

R

Reggie

09/07/20

1 out of 5

IVE PAID FOR MY SERVICE AND IVE CALLED…

IVE PAID FOR MY SERVICE AND IVE CALLED EVERY DAY AND NO ONE HAS ANWSWERED AND YOU A CALLL COMPANY I HAVE NOT BEEN ABLE TO LOG IN AND NO 1 CARES AT ALL I WANT MY REFUND

AU

Anonymous User

07/06/20

5 out of 5

"Great technology and dependable service"

What do you like best about CallTools? The back end support and their timely response to address issues. What do you dislike about CallTools? There are occasions when the system goes down. File/data storage could be more sophisticated. What problems is CallTools solving and how is that benefiting you? How to optimize our platform to get the most out of our data. The biggest benefit is when we are able to really maximize our connection rate on our data.

C

customer

05/18/20

5 out of 5

Call Tools has incredible customer…

Call Tools has incredible customer service. I would highly recommend them to anyone looking for call solutions

C

customer

05/12/20

5 out of 5

Excellent service

Excellent service, Great features and Easy to use. Thanks Chase.A

HR

Honey Reyes

05/07/20

5 out of 5

CallTools has made a huge difference in…

CallTools has made a huge difference in our business, we've only been using it for a week and we're seeing an increase in our conversion. I love the support I'm getting from the team too. Sean and the Team have been very helpful and responsive. There were 5 companies we were considering, I never regret choosing CallTools.