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Spot Score

CallTools - Call Center Software

CallTools Reviews in May 2025: User Ratings, Pros & Cons

Streamline your call center operations with ease.

4.9

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CallTools offers custom pricing plan

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CallTools Reviews & Ratings

4.9

Excellent

Based on 45 ratings & 243 reviews

Rating Distribution

Excellent

(238)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(1)

Expert's Review

CallTools emerges as a powerhouse in the realm of phone sales, consistently impressing users with its top-notch performance and stellar features. Users rave about its user-friendly interface, which streamlines operations and ensures a seamless experience. The automation features are a game-changer, boosting efficiency and saving valuable time. Customization ...Read more

CallTools pros and cons

  • Efficient automation features save valuable time and enhance productivity.

  • Customization options empower users to tailor the system to their unique needs seamlessly.

  • Stellar customer support team that is ready to assist at every turn.

  • Intuitive and user-friendly interface for effortless navigation.

  • The richness of features and customizations can be intimidating and complex for newcomers without proper support.

  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 71-80 out of 243

JR

Jamal R

06/10/21

5 out of 5

"Customer service was outstanding"

What do you like best about CallTools? The quick response time to my questions and friendly customer service put me at ease during my first week on the Calltools platform. What do you dislike about CallTools? I haven't dug into the platform yet, but the customer service team is outstanding. What problems is CallTools solving and how is that benefiting you? I needed more dialers to speed up and improve my contact ratio

B

Brian

06/07/21

5 out of 5

Great services

Date of experience: June 08, 2021

AS

Anan Smith

05/27/21

5 out of 5

Sean Stanley has been great

Sean Stanley has been great. Very helpful in answering all my questions and helping me resolve issues with Call Tools.

AL

Alex L

04/08/21

5 out of 5

"Jessa Carvero was AMAZING!!!"

What do you like best about CallTools? She took the time to answer any, and all questions that I had. We definately had some major issues that we had to overcome. From the phone recording not working, to managing mutliple numbers in an individual lead list, to helping w/ setting up our first campaign....she was so helpful. She even hopped on a zoom to show us how to separate the phone numbers in google sheets because some of our skip traced clients had 10 phone numbers per listing. What do ...

Read more

AA

ahmad austin

03/10/21

5 out of 5

Phenomenal customer service!!!

Date of experience: March 11, 2021

DH

david homeoflifeinsurance.com

03/07/21

5 out of 5

Great company to work with!

Date of experience: March 08, 2021

PE

Phil E

03/05/21

5 out of 5

"Calltools Customer support"

What do you like best about CallTools? Great Product and outstanding customer service. Just completed a customer support call with Martin. Outstanding!! What do you dislike about CallTools? There is not anything about Calltools at this moment that I dislike What problems is CallTools solving and how is that benefiting you? It has tremendously streamlined my marketing campaigns

DR

Dany Rivas

02/17/21

5 out of 5

The best service i have received and…

The best service i have received and Sean made it easy, Way to go Sean!! I would give him 10 stars but since 5 stars are the Max, Let him have 5 star plus.

C

customer

02/17/21

5 out of 5

Excellent Service

It is rare to find good help now a days. Dennis was awesome and spoke very basic language to help me understand and guide me through trouble shooting the issue. 5 stars for Dennis. Keep it up bro.

CH

Chase Hancock

02/16/21

5 out of 5

Support & Innovation

Amazing customer support and always innovating to be the best in the game