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9.1

SpotScore

CallTools - Call Center Software

CallTools Reviews in September 2026: User Ratings, Pros & Cons

Streamline your call center operations with ease.

4.96

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CallTools offers custom pricing plan

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CallTools Reviews & Ratings

4.96

Excellent

Based on 251 ratings & 251 reviews

Are you using CallTools?

Rating Distribution

Excellent

(246)

Very Good

(4)

Good

(0)

Poor

(0)

Terrible

(1)

Spotsaas Editor’s POV

CallTools emerges as a powerhouse in the realm of phone sales, consistently impressing users with its top-notch performance and stellar features. Users rave about its user-friendly interface, which streamlines operations and ensures a seamless experience. The automation features are a game-changer, boosting efficiency and saving valuable time. Customization ...Read more

CallTools pros and cons

  • Efficient automation features save valuable time and enhance productivity.

  • Customization options let users tailor the system to their unique needs easily.

  • Stellar customer support team that is ready to assist at every turn.

  • User-friendly interface for easy navigation.

  • The richness of features and customizations can be intimidating and complex for newcomers without proper support.

  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 231-240 out of 251

C

customer

05/05/19

5 out of 5

Great comparison of the tool and the…

Great comparison of the tool and the competition’s tool.

JM

Julie Miele

05/04/19

5 out of 5

Chanie gave me outstanding service…

Chanie gave me outstanding service while being very friendly and patient. I look forward to our future contacts.

DK

Dana K

05/03/19

5 out of 5

Great experience

We are in the Mortgage Industry. Call Tools integrates seamless with my CRM and I was able eliminate multiple other platforms due to the SMS capability. I dealt with Sean who was courteous and professional.

C

customer

05/01/19

5 out of 5

I absolutely love this program!!!

Date of experience: May 02, 2019

C

customer

05/01/19

5 out of 5

Great customer service

Great customer service. Sean was great to explain the product and works quick to get you online and operational.

AU

Anonymous User

03/06/19

3.5 out of 5

"Best predictive dialer, best value"

What do you like best about CallTools? Best predictive dialer I found on the market - I tested other predictive dialers including Five9, Ytel, PhoneBurner, and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Excellent Customer Service, Instant Setup Great sound quality We liked how easy it was to use will very little agent training required. There are too many great features to list but I will share a few that we are ...

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AN

Akshay N

03/02/19

5 out of 5

"It's one of the best prdictive dialing soft phone for making u calls with more users on one account."

What do you like best about CallTools? Below are the things I like most in Calltools is Below. 1. It is a one of the good tool for making a predictive dialing over a web app with great connectivity and better flexibility. 2. CallTools main feature is that it list management with list scrubbing, recycling and list export by that user can able to store and manage their contact lists from a central location. 3. It has great feature of call recording in it so it helps us to make any supervision ...

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LC

Luzmary C

11/29/18

5 out of 5

"Great for speed dialing"

What do you like best about CallTools? Today I had to assist the telemarketing team. I was tought on how to use Calltools. The was a major number of clients to call . For what I tried I noticed the software is very easy to learn, it has excellent cloud, fast, efficiency, works with Mac OS!! What do you dislike about CallTools? Since it is web based, the call quality depends on the internet connection. So, NONE that I can think of Recommendations to others considering CallTools: Make sute to ...

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AH

Adam Holmes

09/15/18

5 out of 5

Great company and group of people

Great company and group of people. They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding!

P

Paul

07/17/18

5 out of 5

Have been using call tools for a couple…

Have been using call tools for a couple of months and has been amazing!

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].