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9.1

SpotScore

CallTools - Call Center Software

CallTools Reviews in September 2026: User Ratings, Pros & Cons

Streamline your call center operations with ease.

4.96

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CallTools offers custom pricing plan

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CallTools Reviews & Ratings

4.96

Excellent

Based on 251 ratings & 251 reviews

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Rating Distribution

Excellent

(246)

Very Good

(4)

Good

(0)

Poor

(0)

Terrible

(1)

Spotsaas Editor’s POV

CallTools emerges as a powerhouse in the realm of phone sales, consistently impressing users with its top-notch performance and stellar features. Users rave about its user-friendly interface, which streamlines operations and ensures a seamless experience. The automation features are a game-changer, boosting efficiency and saving valuable time. Customization ...Read more

CallTools pros and cons

  • Efficient automation features save valuable time and enhance productivity.

  • Customization options let users tailor the system to their unique needs easily.

  • Stellar customer support team that is ready to assist at every turn.

  • User-friendly interface for easy navigation.

  • The richness of features and customizations can be intimidating and complex for newcomers without proper support.

  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 161-170 out of 251

C

customer

06/10/19

5 out of 5

Best software in the industry for real…

Best software in the industry for real estate investors

E

Elizabeth

06/08/19

5 out of 5

I enjoy talking with Sean

I enjoy talking with Sean, he has been a great help!!

CM

Christie Miller

06/08/19

5 out of 5

Great service

Great service, straight forward information. Fast, efficient. Sean took care of my inquiries without hesitation.

PH

Paul H

06/05/19

5 out of 5

Very satisfied customer

This is a great program very reliable and easy to use

RJ

Randell J

06/04/19

5 out of 5

Sean is amazing

Sean was very professional and helpful! I would definitely recommend him AND Calltools to any local business in the future!

TG

Tim Goin

06/03/19

5 out of 5

A major boost in productivity

When I took the position of managing a phone room for a Pest Elimination company, I did not realize what primitive methods we were limited to and the handcuffs we had been issued when it came to productivity. I reached out to Will Glez with CallTools, and Will straightened me out with the best and most user friendly dialer program that I have ever used. I used to be an Operations Manager for a call center of over 700 employees. This is leaps and bounds above those software programs. Will ...

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C

customer

06/02/19

5 out of 5

Chase Alcaraz was great and the…

Chase Alcaraz was great and the onboarding process went really well!

C

customer

06/01/19

5 out of 5

Great guys

Sean is Great . Really helped out. Thank you

LE

Levi Espinoza

05/29/19

5 out of 5

Chase was Awesome helping out !

Date of experience: May 30, 2019

MK

Matt Kelly

05/28/19

5 out of 5

CallTools deserves a 5 star rating…

CallTools deserves a 5 star rating because of 1) The product works exactly as was advertised by my account rep Chase Alcaraz who was extremely knowledgeable about exactly what my company needed to implement and exactly how CallTools was able to meet those needs. 2) The customer service is a cut above what I was used to at Celerity Telecom. I appreciate how my account rep stays with me after the purchase and throughout the life of my account. I can't speak for all of the customer service ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].