CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great for Tracking Offline Conversions

What do you like best? Tracking conversions offline is our favorite feature. What do you dislike? I wish keyword spotting was not extra as it is very valuable. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Tracking call sources, conversions and call volume.

Save and review your customers' calls

What do you like best? The analysis provided by CallRail about the volume of calls and the type of calls received gives you a large amount of information. This analysis is related to the follow-up that you can make to the calls made by your clients, that follow-up is also important to perform better future care. The statistics section provides a lot of information about text messages, customer data they have called, duration of calls ... All that information within this section. It ...

Great quality call recording service

What do you like best? Great quality. Never hard to understand calls. Whisper at beginning of calls works great and qualifying leads works great. What do you dislike? I wish there was a bit more to do with the calls after qualifying them. I also wish it were easier to record outbound calls. Recommendations to others considering the product: Use the qualify leads function, as well as the notes tool. What problems are you solving with the product? What benefits have you realized? ...

Very good

What do you like best? Their callscribing feature is fantastic. It shows a copy of the conversation in text allowing you to scan to see what the call was about, instead of tediously listening to each call. You can also set up alerts for keywords to be considered "conversions." What do you dislike? The integration with Google Analytics is clunkier than I'd like. They're not able to pull the traffic over without artificially inflating the session data. So each call, is also being counted ...

All in all it's been a great experience

What do you like best? Consistent service, reasonable fees, updating and evolving platform. What do you dislike? We've had services outages that were unexplained/poorly explained. Recommendations to others considering the product: Smooth implementation and fine roadmap of features What problems are you solving with the product? What benefits have you realized? Site-wide call tracking for client website.

Good service that continually gets better

What do you like best? The ability to track calls and the weekly reports on what is happening. Is easy to get more tracking numbers, and deep reporting on data. It's somewhat easy to realize the results of it as you'll start getting information quickly. What do you dislike? The set up process is not the easiest and sometimes the support articles are not the best. Some features are very complicated and likely require developer knowledge or help with someone very familiar with the ...

Great tool for a great price

What do you like best? Easy to implement the solution. There was little to no technical development needed to make this happen. The call recording feature is a great bonus to help the teams dissect what might be going on in a campaign. We listen to these calls as a team for high profile campaigns that may be underperforming and they bring lots of valuable insight. What do you dislike? The interface is a little clunky digging through things, but nothing that can't be overcome to use the ...

Effective call management

What do you like best? I have full visibility of my team and can see instantly their productivity. the ability to listen to calls and download them to forward as needed is a great tool. Simple yet highly effective. What do you dislike? I would like the ability to listen to calls live, as they are happening. Also the load time seems to be a bit slow. What problems are you solving with the product? What benefits have you realized? Higher visibility on agent productivity.

Easy to use, zero downtime, and decent analytics.

What do you like best? I like the detailed analytics, and the ability to easily (one-click) integrate with other products we use such as Hubspot, the most. What do you dislike? No outreach from our Account Rep. It's a very "you're on your own" style system. Support is available if needed, but not very proactive reach-out on their end. Recommendations to others considering the product: Make sure to evaluate all of CallRail's competitors to ensure you're aware of how it compares to ...

Missing key insights

What do you like best? Ability to track marketing generated phone calls. What do you dislike? Seems to miss keyword data more often than not. The support rep we had knew about as much as we did with the issue, then never followed up with solutions as promised. What problems are you solving with the product? What benefits have you realized? Marketing attribution