CallRail Reviews in July 2026: User Ratings, Pros & Cons

All in all it's been a great experience

What do you like best? Consistent service, reasonable fees, updating and evolving platform. What do you dislike? We've had services outages that were unexplained/poorly explained. Recommendations to others considering the product: Smooth implementation and fine roadmap of features What problems are you solving with the product? What benefits have you realized? Site-wide call tracking for client website.

Great Experience!

What do you like best? The platform is so easy to use and it makes call tracking simple for all of our clients! What do you dislike? So far, I do not have any dislikes about this software. What problems are you solving with the product? What benefits have you realized? We're helping our clients listen to their calls to provide them with insight on whether or not they are handling the customer well.

An Overall Great Company

What do you like best? I personally like the fact I can rely on clean data from CallRail. What do you dislike? I personally have no dislikes of this product. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? We are using CallRail to track phone calls received from radio stations we advertise on.

Great Solution for Agencies!

What do you like best? White labeling is big for agencies to keep their brand experience continuous. CallRail allows agencies to brand their portal so customers get a continuous experience while using the product. Additionally, reporting and integrations are phenomenal! What do you dislike? There is a small call latency when using the system. It seems to have improved but combined with VOIP solutions the latency magnifies. This may vary based on a users connection an network. What ...

Missing key insights

What do you like best? Ability to track marketing generated phone calls. What do you dislike? Seems to miss keyword data more often than not. The support rep we had knew about as much as we did with the issue, then never followed up with solutions as promised. What problems are you solving with the product? What benefits have you realized? Marketing attribution

Bit of a learning curve, but worth the effort

What do you like best? The customer service is awesome, every time I've had a problem or an issue they've been really patient at helping me get the most out of the service. What do you dislike? I can't read call transcripts in the app Recommendations to others considering the product: Try it out, and take advantage of customer services to get everything set up. What problems are you solving with the product? What benefits have you realized? It helps me optimize my campaigns ...

Highly Recommend This Product

What do you like best? The ease of use and the best possible solution for call tracking. Best way to help pin down the value of our social ads. What do you dislike? I can't think of any dislikes that come to mind. The product works exactly how I need it to. What problems are you solving with the product? What benefits have you realized? Anatlyics for social ads. Driving users to a website via social ads and determining the value and pathway of those ads using CallRail for ...

Great Service for Agencies

What do you like best? Callrail makes it easy to create multiple lines in any geographic area quickly and easily. What do you dislike? Reporting could be improved. Buggy sometimes when exporting pdfs or xls sheets. What problems are you solving with the product? What benefits have you realized? Lead tracking for clients has greatly improved.Ability for clients to have their own user logins and whitelabel dashboards is great.

Awesome. And Necessary.

What do you like best? All of it. I like it all what else do you want. What do you dislike? Some integrations errors but few. Can't really think of anything off the top. Recommendations to others considering the product: Do it. What problems are you solving with the product? What benefits have you realized? Lead and ROI tracking.

Easy to use, zero downtime, and decent analytics.

What do you like best? I like the detailed analytics, and the ability to easily (one-click) integrate with other products we use such as Hubspot, the most. What do you dislike? No outreach from our Account Rep. It's a very "you're on your own" style system. Support is available if needed, but not very proactive reach-out on their end. Recommendations to others considering the product: Make sure to evaluate all of CallRail's competitors to ensure you're aware of how it compares to ...