CallRail Reviews in June 2025: User Ratings, Pros & Cons

Highly Recommend This Product

What do you like best? The ease of use and the best possible solution for call tracking. Best way to help pin down the value of our social ads. What do you dislike? I can't think of any dislikes that come to mind. The product works exactly how I need it to. What problems are you solving with the product? What benefits have you realized? Anatlyics for social ads. Driving users to a website via social ads and determining the value and pathway of those ads using CallRail for ...

Bit of a learning curve, but worth the effort

What do you like best? The customer service is awesome, every time I've had a problem or an issue they've been really patient at helping me get the most out of the service. What do you dislike? I can't read call transcripts in the app Recommendations to others considering the product: Try it out, and take advantage of customer services to get everything set up. What problems are you solving with the product? What benefits have you realized? It helps me optimize my campaigns ...

Great Solution for Agencies!

What do you like best? White labeling is big for agencies to keep their brand experience continuous. CallRail allows agencies to brand their portal so customers get a continuous experience while using the product. Additionally, reporting and integrations are phenomenal! What do you dislike? There is a small call latency when using the system. It seems to have improved but combined with VOIP solutions the latency magnifies. This may vary based on a users connection an network. What ...

An Overall Great Company

What do you like best? I personally like the fact I can rely on clean data from CallRail. What do you dislike? I personally have no dislikes of this product. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? We are using CallRail to track phone calls received from radio stations we advertise on.

Great Experience!

What do you like best? The platform is so easy to use and it makes call tracking simple for all of our clients! What do you dislike? So far, I do not have any dislikes about this software. What problems are you solving with the product? What benefits have you realized? We're helping our clients listen to their calls to provide them with insight on whether or not they are handling the customer well.

Awesome. And Necessary.

What do you like best? All of it. I like it all what else do you want. What do you dislike? Some integrations errors but few. Can't really think of anything off the top. Recommendations to others considering the product: Do it. What problems are you solving with the product? What benefits have you realized? Lead and ROI tracking.

Great Service for Agencies

What do you like best? Callrail makes it easy to create multiple lines in any geographic area quickly and easily. What do you dislike? Reporting could be improved. Buggy sometimes when exporting pdfs or xls sheets. What problems are you solving with the product? What benefits have you realized? Lead tracking for clients has greatly improved.Ability for clients to have their own user logins and whitelabel dashboards is great.

Premium Software Better Than The Rest

What do you like best? Lots of functionalities, good usability, tons of visibility. I use it for almost all campaigns I run What do you dislike? When something goes wrong, it usually takes a long time for their support to fix it or it just stays the way it is What problems are you solving with the product? What benefits have you realized? Fulll transparency on the origin of the calls + quality assurance

Easy to use with some great features!

What do you like best? I like how easy the UI is to use in CallRail. Everything has been very intuitive and our team is now using features more and more. What do you dislike? We use RingCentral for our phone system and there seem to be some integration issues. Often when a call is done the sales team does not get the prompts for them to tag a call or to enter a value. What problems are you solving with the product? What benefits have you realized? We are using our many different ...

It's easy to use

What do you like best? I like that callrail allows me to have recordings of all of my client's calls with time stamps. It makes it easy to find the exact call we are looking for. What do you dislike? My only dislike is that some of the calls appear in the dashboard missing information. Recommendations to others considering the product: It's very easy to use. I recommend to export reports for customers. What problems are you solving with the product? What benefits have you ...