CallRail Reviews in July 2026: User Ratings, Pros & Cons

Excellent Tool for Agency Attribution

What do you like best? CallRail has completely changed the way our agency tracks call and form fill attribution form our Paid Search campaigns. The data is easily accessible and can be tailored to the needs of each specific client. Also, CallRail has one of the most responsive support teams we have ever worked with. What do you dislike? Initially, we ran into a few roadblocks with reporting for groups of companies but our rep has worked with us to find temporary solutions for us ...

Great tool for a great price

What do you like best? Easy to implement the solution. There was little to no technical development needed to make this happen. The call recording feature is a great bonus to help the teams dissect what might be going on in a campaign. We listen to these calls as a team for high profile campaigns that may be underperforming and they bring lots of valuable insight. What do you dislike? The interface is a little clunky digging through things, but nothing that can't be overcome to use the ...

Great quality call recording service

What do you like best? Great quality. Never hard to understand calls. Whisper at beginning of calls works great and qualifying leads works great. What do you dislike? I wish there was a bit more to do with the calls after qualifying them. I also wish it were easier to record outbound calls. Recommendations to others considering the product: Use the qualify leads function, as well as the notes tool. What problems are you solving with the product? What benefits have you realized? ...

Does Exactly What Is Meant To Do

What do you like best? The ease of use of the portal. Can literally get a full tracking number up and running in under 60 seconds! It's great to be able to see the actual keywords that are the converting ones. It's helped save our clients budget that can be used for the better converting words. What do you dislike? hmm, good question...I dislike your competitor's user portal haha. Recommendations to others considering the product: Just try it, if you're using any other ...

Save and review your customers' calls

What do you like best? The analysis provided by CallRail about the volume of calls and the type of calls received gives you a large amount of information. This analysis is related to the follow-up that you can make to the calls made by your clients, that follow-up is also important to perform better future care. The statistics section provides a lot of information about text messages, customer data they have called, duration of calls ... All that information within this section. It ...

Easy to use with some great features!

What do you like best? I like how easy the UI is to use in CallRail. Everything has been very intuitive and our team is now using features more and more. What do you dislike? We use RingCentral for our phone system and there seem to be some integration issues. Often when a call is done the sales team does not get the prompts for them to tag a call or to enter a value. What problems are you solving with the product? What benefits have you realized? We are using our many different ...

Very good

What do you like best? Their callscribing feature is fantastic. It shows a copy of the conversation in text allowing you to scan to see what the call was about, instead of tediously listening to each call. You can also set up alerts for keywords to be considered "conversions." What do you dislike? The integration with Google Analytics is clunkier than I'd like. They're not able to pull the traffic over without artificially inflating the session data. So each call, is also being counted ...

Great for Tracking Offline Conversions

What do you like best? Tracking conversions offline is our favorite feature. What do you dislike? I wish keyword spotting was not extra as it is very valuable. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Tracking call sources, conversions and call volume.

It's easy to use

What do you like best? I like that callrail allows me to have recordings of all of my client's calls with time stamps. It makes it easy to find the exact call we are looking for. What do you dislike? My only dislike is that some of the calls appear in the dashboard missing information. Recommendations to others considering the product: It's very easy to use. I recommend to export reports for customers. What problems are you solving with the product? What benefits have you ...

Good service that continually gets better

What do you like best? The ability to track calls and the weekly reports on what is happening. Is easy to get more tracking numbers, and deep reporting on data. It's somewhat easy to realize the results of it as you'll start getting information quickly. What do you dislike? The set up process is not the easiest and sometimes the support articles are not the best. Some features are very complicated and likely require developer knowledge or help with someone very familiar with the ...