CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great product with detailed data

What do you like best? Nice login area with easy to use format. The data is all there and they have great reports. Plus the customer service is quick and responsive. What do you dislike? It would be nice to have an account manager once you are at a certain level. Their account managers seem to change but maybe it is just because we don't need them often enough. Recommendations to others considering the product: Great product! What problems are you solving with the product? What ...

Why CallRail is recommended

What do you like best? Integration with Google Ads & Analytics, call routing capabilities, keyword scoring What do you dislike? Integration with Social Media, difficult tracking Facebook, Instagram, Linkedin and other paid social sources Recommendations to others considering the product: CallRail is a complete solution What problems are you solving with the product? What benefits have you realized? Call reporting is a great benefit, solves problems of missed calls for clients

Easy and convenient tracking of phone calls.

What do you like best? What I like best from call rail is that it keeps track of your marketing that way you know what method is working best for you. What do you dislike? I do not dislike anything. Call rail is great. Recommendations to others considering the product: Read the tutorials and instructions online, talk to support when you need it. What problems are you solving with the product? What benefits have you realized? With call rail you solve your marketing problems. ...

Better than Other Call Tracking Tools

What do you like best? I have used 3 other call tracking platforms. This tool provides robust features, an powerful, well-documented API, and fair pricing. Also, as a White-label agency, we receive a Client Success manager that is responsive and helpful. Finally, it provides us the ability to apply our standard materials mark-up to the service, turning the service into a revenue generator for us. What do you dislike? We haven't had an issue yet, except perhaps we had some issues ...

Provides valuable insights

What do you like best? Being able to see where customers are calling from is a great benefit for local insights. What do you dislike? Minimum numbers for a particular area code. I would like to be able to use our pool for multiple areas without having to expand the plan. Recommendations to others considering the product: Very helpful customer service. I had a question and the person on chat assistance was great, but an account manager also followed up and was able to offer ...

CallRail is my go to

What do you like best? I love how easy CallRail is to use. I don't have to think much about it and really like it. What do you dislike? I wish CallRail would notify me when I have a new text. Recommendations to others considering the product: Would recommend this product. Easy to use and get's the job done. What problems are you solving with the product? What benefits have you realized? I like the security of giving a client my phone number and seeing in the caller id ...

Excellent Tool for Agency Attribution

What do you like best? CallRail has completely changed the way our agency tracks call and form fill attribution form our Paid Search campaigns. The data is easily accessible and can be tailored to the needs of each specific client. Also, CallRail has one of the most responsive support teams we have ever worked with. What do you dislike? Initially, we ran into a few roadblocks with reporting for groups of companies but our rep has worked with us to find temporary solutions for us ...

Fantastic.

What do you like best? I love the ability to track and break down the metrics to really see whats happening on the phones. What do you dislike? Haven't found anything yet. Very happy with the product. What problems are you solving with the product? What benefits have you realized? Getting more realistic metrics in terms of call leads and differentiating where those calls are going in terms of what department is seeing.

Two Thumbs Up 👍👍

What do you like best? The user interface and the ability to integrate with Slack, Google Analytics and Google Ads. The Call Scoring and Call Scribing features are very useful. So much helpful information regarding Calls By Source, Time & Day, Missed Calls, Calls By Keyword, Keyword Spotting, and the list goes on. What do you dislike? The unexpected overage charges at the end of the month. What problems are you solving with the product? What benefits have you realized? Call ...

Does Exactly What Is Meant To Do

What do you like best? The ease of use of the portal. Can literally get a full tracking number up and running in under 60 seconds! It's great to be able to see the actual keywords that are the converting ones. It's helped save our clients budget that can be used for the better converting words. What do you dislike? hmm, good question...I dislike your competitor's user portal haha. Recommendations to others considering the product: Just try it, if you're using any other ...