CallRail Reviews in June 2025: User Ratings, Pros & Cons

Client loves the Transparency and Ease of Use. A must have for Automotive Industry

What do you like best? Being able to show call after call to the dealer, let them listen to the call recordings for quality control and also have a hand in tracking just how much call traffic they get and when is a huge asset. We give the dealer access as well as our marketing people so that at any time they see what we see. Adding numbers is a breeze and replacing the old number withing AdWords for PPC is also cray easy. Great job CallRail! What do you dislike? Not a whole lot to ...

Brian Murphys experience with call rail

What do you like best? google ad campaign keywords tracking, Dynamic number swapping, ease of purchasing new phone numbers What do you dislike? incurring fees when canceling a number - if I stop using a number it seems like I pay for that number for at least 2 months before I'm no longer billed for it. The Facebook integration to send offline conversion data to the Facebook business management platform is tough to utilize. I would love to create useful audiences from callers. I ...

Good call tracking solution

What do you like best? tracking various sources of trafic, listeing to callers when they talk to the client What do you dislike? costs structure is somewhat high. when you look at it on a perspective of just tracking sources What problems are you solving with the product? What benefits have you realized? better insights on inbound traffic

So far so good

What do you like best? The data visualization is much better than my previous provider. What do you dislike? Porting my numbers took months, it was a nightmare really. Recommendations to others considering the product: It's not the cheapest but it has the features. What problems are you solving with the product? What benefits have you realized? It helps me to accurately track the leads I am sending to my customers.

Useful product

What do you like best? Easy to navigate interface that allows you to get data easily What do you dislike? reporting can be difficult to use sometimes What problems are you solving with the product? What benefits have you realized? Call tracking

Invaluable tool.

What do you like best? I really like the ease-of-use. It has a very intuitive UI. What do you dislike? There aren't any glaring faults to dislike, really. What problems are you solving with the product? What benefits have you realized? We sell automated marketing services B2B, so this has helped us provide transparency and accountability to our clients (in addition to the obvious reporting benefits for them).

I love CR, especially your support team.

What do you like best? In general, CallRail is one of "must-haves" for the agency I work for. I am a Data & Design manager who takes all the analytics data into the design consideration, so it is really important for me to know what is going on on the calls. Call data will be really hard to track without CallRail. But, the most impressive thing about CallRail service is its support team. Every time I stumble upon some issues, your team is at it lightning fast and pours all the effort ...

Best call tracking for the price

What do you like best? Best call tracking for the price. Call rail has the ability to add dynamic phone numbers to the website giving for view of customer behavior leading up to conversion. Especially like how easy it is to purchase numbers and install onto the website via the platform. My favorite feature is the keyword listening to CallRail provides. What do you dislike? Customer support is a little rookie. Anytime I call Lynn to have technical questions answered they just refer me ...

its not that bad

What do you like best? it is pretty easy to use I like it alot there are good things to be said What do you dislike? it is expensive and sometimes i find it hard to use even my laptop What problems are you solving with the product? What benefits have you realized? we are able to record calls, and route them accordingly

Love This Tool

What do you like best? The information on where the call originated has been very helpful for us in tracking our marketing efforts. I've never run across another tool that will allow us this much insight into what web and/or print marketing efforts are paying off. We use the plugin for our wordpress website and it places a CallRail number in every location our "official" number appears on the site. We've also used CallRail numbers for print advertising and this has allowed us to track ...