CallRail Reviews in July 2026: User Ratings, Pros & Cons

Useful product

What do you like best? Easy to navigate interface that allows you to get data easily What do you dislike? reporting can be difficult to use sometimes What problems are you solving with the product? What benefits have you realized? Call tracking

So far so good

What do you like best? The data visualization is much better than my previous provider. What do you dislike? Porting my numbers took months, it was a nightmare really. Recommendations to others considering the product: It's not the cheapest but it has the features. What problems are you solving with the product? What benefits have you realized? It helps me to accurately track the leads I am sending to my customers.

Good call tracking solution

What do you like best? tracking various sources of trafic, listeing to callers when they talk to the client What do you dislike? costs structure is somewhat high. when you look at it on a perspective of just tracking sources What problems are you solving with the product? What benefits have you realized? better insights on inbound traffic

Client loves the Transparency and Ease of Use. A must have for Automotive Industry

What do you like best? Being able to show call after call to the dealer, let them listen to the call recordings for quality control and also have a hand in tracking just how much call traffic they get and when is a huge asset. We give the dealer access as well as our marketing people so that at any time they see what we see. Adding numbers is a breeze and replacing the old number withing AdWords for PPC is also cray easy. Great job CallRail! What do you dislike? Not a whole lot to ...

Very flexible, useful tool for multi-channel marketing

What do you like best? Ease of set up when getting started and there are lots of tracking and routing features that we're not fully using yet! What do you dislike? Not able to delete voicemails - this is an issue. Need to file, or delete the inbound calls that are Junk. but right now can't. What problems are you solving with the product? What benefits have you realized? Tracking marketing ROI and campaign performance.

I love CR, especially your support team.

What do you like best? In general, CallRail is one of "must-haves" for the agency I work for. I am a Data & Design manager who takes all the analytics data into the design consideration, so it is really important for me to know what is going on on the calls. Call data will be really hard to track without CallRail. But, the most impressive thing about CallRail service is its support team. Every time I stumble upon some issues, your team is at it lightning fast and pours all the effort ...

Best call tracking for the price

What do you like best? Best call tracking for the price. Call rail has the ability to add dynamic phone numbers to the website giving for view of customer behavior leading up to conversion. Especially like how easy it is to purchase numbers and install onto the website via the platform. My favorite feature is the keyword listening to CallRail provides. What do you dislike? Customer support is a little rookie. Anytime I call Lynn to have technical questions answered they just refer me ...

Great Resource & Incredibly Effective

What do you like best? Reporting feature! and tools that let me see my data very clearly What do you dislike? minor glitches before the update this year What problems are you solving with the product? What benefits have you realized? We qualify leads for our clients and we discover a lot of learning opportunities for our clients, and it really helps provide education for them.

Excellent value and Easy To use

What do you like best? Easy to connect information to ad tracking. Reliable and lots of features. What do you dislike? Can't think of anything at the moment ... if I have to say something then make the product white labeling as part of the offering at a lower price point. Recommendations to others considering the product: Solid product. Great customer service. Great functionality and lots of potential to do whatever you need for call tracking. What problems are you solving with ...

Love This Tool

What do you like best? The information on where the call originated has been very helpful for us in tracking our marketing efforts. I've never run across another tool that will allow us this much insight into what web and/or print marketing efforts are paying off. We use the plugin for our wordpress website and it places a CallRail number in every location our "official" number appears on the site. We've also used CallRail numbers for print advertising and this has allowed us to track ...