CallRail Reviews in July 2026: User Ratings, Pros & Cons

CallRail Is a Valuable Tool Every Marketer Should Use

What do you like best? The best thing about using CallRail has been the ability to track the source of every incoming lead we get—be it from an online ad campaign (Google AdWords), an email campaign, print collateral, magazine advertising, or whatever. Being able to accurately track the source of our leads has been valuable, and helps guide our decision-making regarding which efforts are paying off, and which ones are not. We are not even using CallRail to its full potential...yet. ...

its not that bad

What do you like best? it is pretty easy to use I like it alot there are good things to be said What do you dislike? it is expensive and sometimes i find it hard to use even my laptop What problems are you solving with the product? What benefits have you realized? we are able to record calls, and route them accordingly

Call Tracking worth it's weight in Gold!

What do you like best? Great Software. Allows our agency to really show the value of the work that is being done. No greater value to any tracking method we have seen. What do you dislike? Not much of anything. It can be time-consuming to set up if there are a lot of landing pages. What problems are you solving with the product? What benefits have you realized? True ROI and the effectiveness of our marketing campaigns.

Best Multifunction Call Routing System

What do you like best? We like the ease of use of the product when it comes to creating new numbers for new regions and applying specific call flows to route the callers. After mastering the tagging system (do the account level, not the company level), it made it much easier for us to categorize leads. What do you dislike? Inability to text numbers by clicking on them in the iOS app. Sometimes calls that go through flows with Agents specified as the end recipient, never receive the ...

Great for GA Goal Tracking

What do you like best? Makes goal tracking really easy in Google Analytics What do you dislike? The reporting features are little clucky What problems are you solving with the product? What benefits have you realized? Website conversion tracking

Invaluable tool.

What do you like best? I really like the ease-of-use. It has a very intuitive UI. What do you dislike? There aren't any glaring faults to dislike, really. What problems are you solving with the product? What benefits have you realized? We sell automated marketing services B2B, so this has helped us provide transparency and accountability to our clients (in addition to the obvious reporting benefits for them).

Brian Murphys experience with call rail

What do you like best? google ad campaign keywords tracking, Dynamic number swapping, ease of purchasing new phone numbers What do you dislike? incurring fees when canceling a number - if I stop using a number it seems like I pay for that number for at least 2 months before I'm no longer billed for it. The Facebook integration to send offline conversion data to the Facebook business management platform is tough to utilize. I would love to create useful audiences from callers. I ...

Excellent Call Tracking Service

What do you like best? The service they provide is good, but their customer support is even better. I've never had a bad interaction. Specifically, they do a good job with their support articles and implementation documentation. I'm also a fan of their live chat, but even when I've called in, I've got help in a very timely manner. Moreover, they keep it very simple and straightforward. Finally, they have a very solid leadership team that is taking the company in the right direction and ...

Call Rail was a Game Changer for our Marketing Company

What do you like best? Call Rail allows us to easily track the results of our campaign and prove them to our client. Not only that but their support has been absolutely amazing. They have one of the best support teams that I have dealt with What do you dislike? There is nothing that I dislike about Call Rail. It has been nothing but great. Recommendations to others considering the product: Give it a try. This will allow you to track phone calls directly into Google Analytics and ...

Integral Part of Our Business

What do you like best? As a sales and marketing partner for many small businesses in numerous industries, CallRail has been an integral part of our business for over 4 years. By recording, listening and monitoring calls for our customers, we're able to identify missed sales opportunities, improve customer experiences and create cash-positive sales growth. What do you dislike? I think more innovation would be great, especially related to tracking call conversions around ads might ...