CallRail Reviews in June 2025: User Ratings, Pros & Cons

Call Tracking worth it's weight in Gold!

What do you like best? Great Software. Allows our agency to really show the value of the work that is being done. No greater value to any tracking method we have seen. What do you dislike? Not much of anything. It can be time-consuming to set up if there are a lot of landing pages. What problems are you solving with the product? What benefits have you realized? True ROI and the effectiveness of our marketing campaigns.

Integral Part of Our Business

What do you like best? As a sales and marketing partner for many small businesses in numerous industries, CallRail has been an integral part of our business for over 4 years. By recording, listening and monitoring calls for our customers, we're able to identify missed sales opportunities, improve customer experiences and create cash-positive sales growth. What do you dislike? I think more innovation would be great, especially related to tracking call conversions around ads might ...

Call Rail was a Game Changer for our Marketing Company

What do you like best? Call Rail allows us to easily track the results of our campaign and prove them to our client. Not only that but their support has been absolutely amazing. They have one of the best support teams that I have dealt with What do you dislike? There is nothing that I dislike about Call Rail. It has been nothing but great. Recommendations to others considering the product: Give it a try. This will allow you to track phone calls directly into Google Analytics and ...

Excellent Call Tracking Service

What do you like best? The service they provide is good, but their customer support is even better. I've never had a bad interaction. Specifically, they do a good job with their support articles and implementation documentation. I'm also a fan of their live chat, but even when I've called in, I've got help in a very timely manner. Moreover, they keep it very simple and straightforward. Finally, they have a very solid leadership team that is taking the company in the right direction and ...

Excellent value and Easy To use

What do you like best? Easy to connect information to ad tracking. Reliable and lots of features. What do you dislike? Can't think of anything at the moment ... if I have to say something then make the product white labeling as part of the offering at a lower price point. Recommendations to others considering the product: Solid product. Great customer service. Great functionality and lots of potential to do whatever you need for call tracking. What problems are you solving with ...

Great Resource & Incredibly Effective

What do you like best? Reporting feature! and tools that let me see my data very clearly What do you dislike? minor glitches before the update this year What problems are you solving with the product? What benefits have you realized? We qualify leads for our clients and we discover a lot of learning opportunities for our clients, and it really helps provide education for them.

Great Calling tool for businesses

What do you like best? It provides the flexibility to assign right calls to the right sales person. The keyword collection and tags makes it a perfect sales tool to include in your stack. What do you dislike? We get spam calls on their tracking numbers. What problems are you solving with the product? What benefits have you realized? 1. International numbers at low cost 2. Super easy call flow setup 3. Integrates with our stack 4. Sending text messages to customers in ...

CallRail Is a Valuable Tool Every Marketer Should Use

What do you like best? The best thing about using CallRail has been the ability to track the source of every incoming lead we get—be it from an online ad campaign (Google AdWords), an email campaign, print collateral, magazine advertising, or whatever. Being able to accurately track the source of our leads has been valuable, and helps guide our decision-making regarding which efforts are paying off, and which ones are not. We are not even using CallRail to its full potential...yet. ...

Great for GA Goal Tracking

What do you like best? Makes goal tracking really easy in Google Analytics What do you dislike? The reporting features are little clucky What problems are you solving with the product? What benefits have you realized? Website conversion tracking

Very flexible, useful tool for multi-channel marketing

What do you like best? Ease of set up when getting started and there are lots of tracking and routing features that we're not fully using yet! What do you dislike? Not able to delete voicemails - this is an issue. Need to file, or delete the inbound calls that are Junk. but right now can't. What problems are you solving with the product? What benefits have you realized? Tracking marketing ROI and campaign performance.