CallRail Reviews in June 2025: User Ratings, Pros & Cons

Top Notch Customer Services and Tailored Solutions

What do you like best? CallRail is always a quick email or call away from a solution. Our agency's rep is available within minutes and takes the care to thoroughly address concerns. I appreciate the support and innovative approach to call tracking. What do you dislike? Post view data is somewhat difficult and muddy to track. Recommendations to others considering the product: Facebook attribution for post view. What problems are you solving with the product? What benefits have ...

Call Rail is the Only Call Tracking to Use

What do you like best? Callrail makes it easy for beginners just looking for data and also for experts needing to take call tracking to the next level. They have an easy-to-use platform that allows for simplistic call tracking implementation. What do you dislike? Honestly, I haven't really had any issues at this point. Recommendations to others considering the product: Read through all the capabilities and apply them to your projects. Callrail can be straightforward call tracking, ...

Superior Platform for Call Tracking - Wouldn't use anything else ever again

What do you like best? CallRail has so many features I don't even know where to start to be honest. But, my absolute favorite is the white-labeled call dashboard. What do you dislike? It is way too expensive. It's actually overpriced in my opinion. But, I'm so happy with it that I don't even care. Recommendations to others considering the product: It's expensive, but it works better than any other platform on the market. What problems are you solving with the product? What ...

Best Program

What do you like best? the ability to track PPC call scribe is an excelent function and the call recording is awsome What do you dislike? Nothing it works all the time no problems to report What problems are you solving with the product? What benefits have you realized? PPC Tracking Call Tracking With Call Scribe

Works Great!

What do you like best? Love that it says when we are on a call/call is in process. The tool is easy to maneuver through. What do you dislike? Sometimes it provides incorrect data and we have to go back and adjust labels. What problems are you solving with the product? What benefits have you realized? We are making sure every call gets answered and treated with excellent customer service! We have used it for training and as proud example of our hard work.

Better than all competitors but still lots to improve

What do you like best? Easy to manage many clients at once. Nice looking, easy to explain to clients What do you dislike? Almost no automations, 140 characters text limit, sometimes complicated to find the right paths Recommendations to others considering the product: You'll find nothing better in the market, but I truly hope there will be something better soon What problems are you solving with the product? What benefits have you realized? Quality assurance and call tracking

Great for call tracking and ROI

What do you like best? I like that call rail shows us the best time of day for driving calls to our clients business We adjust our AdWords schedule based on this more than anything. What do you dislike? Not much we dislike about call rail. It seems to integrate well into everything we do. What problems are you solving with the product? What benefits have you realized? We solved the issue of clients questioning whether certain traditional media drives phone calls. We can use ...

Simple and Effective

What do you like best? Straight forward interface, easy to set up and track your calls. Great for seeing which marketing channel is getting you results. I use it to record calls for future follow up or help in transcribing a conversation that I didn't understand during the call. What do you dislike? I can't think of anything I dislike about Callrail at this moment. Give me some time and I'll think of something for your next survey. Recommendations to others considering the product: ...

Easy to Use, Some Kinks

What do you like best? Simple user interface that is easy to locate call recordings and move swiftly from area to area What do you dislike? Reporting seems to be difficult to manipulate/pull fast stats on different accounts What problems are you solving with the product? What benefits have you realized? we utilize Call Rail to tack calls generated from search ads for our clients. the easy of sharing recordings has been valuable to both our internal team and our clients

Best Multifunction Call Routing System

What do you like best? We like the ease of use of the product when it comes to creating new numbers for new regions and applying specific call flows to route the callers. After mastering the tagging system (do the account level, not the company level), it made it much easier for us to categorize leads. What do you dislike? Inability to text numbers by clicking on them in the iOS app. Sometimes calls that go through flows with Agents specified as the end recipient, never receive the ...