CallRail Reviews in July 2026: User Ratings, Pros & Cons

Best Call Tracking Platform for ANY Online Advertising

What do you like best? Very easy to set up and navigate. Call tracking information is very insightful. Great automated reports with data clients love to see. What do you dislike? Nothing I or my company have disliked about Call Rail. What problems are you solving with the product? What benefits have you realized? Improving lead tracking for paid campaigns

Top Notch Customer Services and Tailored Solutions

What do you like best? CallRail is always a quick email or call away from a solution. Our agency's rep is available within minutes and takes the care to thoroughly address concerns. I appreciate the support and innovative approach to call tracking. What do you dislike? Post view data is somewhat difficult and muddy to track. Recommendations to others considering the product: Facebook attribution for post view. What problems are you solving with the product? What benefits have ...

Best Program

What do you like best? the ability to track PPC call scribe is an excelent function and the call recording is awsome What do you dislike? Nothing it works all the time no problems to report What problems are you solving with the product? What benefits have you realized? PPC Tracking Call Tracking With Call Scribe

Great for call tracking and ROI

What do you like best? I like that call rail shows us the best time of day for driving calls to our clients business We adjust our AdWords schedule based on this more than anything. What do you dislike? Not much we dislike about call rail. It seems to integrate well into everything we do. What problems are you solving with the product? What benefits have you realized? We solved the issue of clients questioning whether certain traditional media drives phone calls. We can use ...

Better than all competitors but still lots to improve

What do you like best? Easy to manage many clients at once. Nice looking, easy to explain to clients What do you dislike? Almost no automations, 140 characters text limit, sometimes complicated to find the right paths Recommendations to others considering the product: You'll find nothing better in the market, but I truly hope there will be something better soon What problems are you solving with the product? What benefits have you realized? Quality assurance and call tracking

Invaluable for any marketing department or agency

What do you like best? The level of tracking abilities that not many other types of software can compete with. It's really good at providing unique #s to add to physical items (we don't use that much) but in combination with our website lead trackign capabilities, overall it's just a great software! What do you dislike? There is not much to dislike. I think when we started they didn't allow the ability to submit individual payment methods for your clients without making separate ...

Simple and Effective

What do you like best? Straight forward interface, easy to set up and track your calls. Great for seeing which marketing channel is getting you results. I use it to record calls for future follow up or help in transcribing a conversation that I didn't understand during the call. What do you dislike? I can't think of anything I dislike about Callrail at this moment. Give me some time and I'll think of something for your next survey. Recommendations to others considering the product: ...

Works Great!

What do you like best? Love that it says when we are on a call/call is in process. The tool is easy to maneuver through. What do you dislike? Sometimes it provides incorrect data and we have to go back and adjust labels. What problems are you solving with the product? What benefits have you realized? We are making sure every call gets answered and treated with excellent customer service! We have used it for training and as proud example of our hard work.

Call Rail is the Only Call Tracking to Use

What do you like best? Callrail makes it easy for beginners just looking for data and also for experts needing to take call tracking to the next level. They have an easy-to-use platform that allows for simplistic call tracking implementation. What do you dislike? Honestly, I haven't really had any issues at this point. Recommendations to others considering the product: Read through all the capabilities and apply them to your projects. Callrail can be straightforward call tracking, ...

Great Calling tool for businesses

What do you like best? It provides the flexibility to assign right calls to the right sales person. The keyword collection and tags makes it a perfect sales tool to include in your stack. What do you dislike? We get spam calls on their tracking numbers. What problems are you solving with the product? What benefits have you realized? 1. International numbers at low cost 2. Super easy call flow setup 3. Integrates with our stack 4. Sending text messages to customers in ...