CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great phone software

What do you like best? I like that I am able to receive and make outbound and inbound calls and texts from tracked numbers What do you dislike? I dislike that I don’t know which phone calls are coming from CallRail. What problems are you solving with the product? What benefits have you realized? Tracking leads by lead source, masking personal cell phone numbers

Callrail has helped me scale and organize my business

What do you like best? I like that I can organize my marketing. What do you dislike? I don’t like how you have to call through the callrail service every time to call from the callrail number. Recommendations to others considering the product: I would get it if you want to track your marketing What problems are you solving with the product? What benefits have you realized? I have been able to handle all the incoming leads that we get from our marketing and i have realized ...

CallRail tracks like a champ

What do you like best? I like that CallRail tracks our inbound calls and records them. Often, we need to go back to get a detail that was missed on the phone call. CallRail also allows us to track how busy a day was compared to last week, month or year. What do you dislike? I dislike the names under the caller ID “Contact” are last name first. When people call in with a unique name, I find myself calling them by their last name at first. Recommendations to others considering the ...

Call Rail FTW

What do you like best? Call rail is easy to set up/implement. Execution on platform is very easy as is the reporting features. It also saves us a bunch of money compared to our last solution What do you dislike? Ive only been on the platform a short time but it seems limited when it comes to call center management and queueing and such. What problems are you solving with the product? What benefits have you realized? We needed better attribution and call center screening/lead capture.

they hold you hostage & platform sucks

if you are looking to leave their services everything becomes impossible. There is no way to download all your past recordings before leaving.The reason why I left their platform to CallTrackingMetrics was: - search within their platform is slow - customer service is weak - buggy

The program that improves your marketing techniques

What do you like best? Callrail is an easy to use program, which I like, because it adapts very well to our needs, in which the work team does not present difficulties when working with it, also through its variety of tools and functions we can add different telephone numbers and use certain call channels to direct users. We love your customer service is really efficient and fast, solved our problems, doubts and situations without problems, besides its cost is low for its great ...

Great all around service

What do you like best? CallRail is always so we suggested and I can see why. The service is rock solid, I love how easy it is to make changes to call flows, and listen to voicemails. I have never come across an issue with making outbound calls and so far this has been a great tool in my arsenal. What do you dislike? I think the ability to listen to multiple voicemails should be streamlined. I also wish there was a way to separate a phone number or two and grant someone else on my team ...

Amazing user friendly UI

What do you like best? User friendly and easy to integrate with 3rd part tools and APIs What do you dislike? Automated spam alert system is not available. What problems are you solving with the product? What benefits have you realized? Optimizing paid advertising and sales process

Great service and awesome support team

What do you like best? Callrail is very easy to learn how to use. It has awesome feautures and it has helped us track calls for multiple clients. We also have been able to setup some new tests. In addition, our support team is very quick to respond. What do you dislike? the only thing i really dislike is the fact that i can't change swap targets for some numbers. But thats ok because the support team is quick to respond. Recommendations to others considering the product: ...

I love the company, but....

I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar. Ladies on the prone has no desire to help or understand, they just push you to read a support article