CallRail Reviews in July 2026: User Ratings, Pros & Cons

Google Ads Conversions are not always accurate

What do you like best? I like the ability to be able to filter certain metrics like call duration, sources, etc. It's also great that they provide tons of integrations like Unbounce, which is a necessity for my agency's call tracking. What do you dislike? The conversation type filter that filters whether or not the caller was a first time or repeat caller does not work how we would like it to. If you select repeat conversation then it will filter out both times the person called. ...

Effective Call Tracking

What do you like best? Vanity number generation along with the capability to track all our numbers in use. Also, the call recording function and the reports/graphs that we can generate to track calls What do you dislike? There aren't many things I dislike about CallRail - I guess the only thing I can think of that would make CallRail better for our business specifically is if there were a CLIO integration. CLIO is our law practice management software What problems are you solving ...

THERE ARE BETTER OPTIONS

What do you like best? I used Call Rail for my first Acc. Exec. Position. It was a good tool to record your calls. What do you dislike? It seemed like a very basic tool without much functionality. There are better options out there that track talk to listen ratio, number of questions, and even convert the entire conversation to text (even though it isn't 100% accurate, it can be more convenient to read). Recommendations to others considering the product: It would be nice to have ...

worst service during pandemic COVID-19

I can't believe this. During this very tough time with COVID-19 where I was laid off and I'm trying to work on other activities where callrail is a very useful tool during this time of quarantine, they decided to put my account on pause/hold.The only way we all blogally are interacting is this method: phone/text, and callrail without an explanation and authorization from me, decided to put my account in pause. Payments have been done in time and I spoke with a rep yesterday to specifically ...

Useful software with only limited bugs

What do you like best? I just like being able to hold my team accountable. What do you dislike? The caller ID data seems to be a little old & sometimes we get calls aimed at the people that owned the tracking numbers before us. Those could probably be recycled slower. What problems are you solving with the product? What benefits have you realized? I can call BS on my sales team

Client Call Tracking

What do you like best? I like the agency account setup and quick responses from my account rep. My clients are small businesses who do not have big budgets, yet their families rely on the growth of their business. More importantly, my clients like CallRail and the detail that is provided. Call tracking has helped them structure labor and provide more training to employees who answer the phones. In turn, my clients have been able to grow their businesses. What do you dislike? I started ...

Easy to measure ROI

What do you like best? As a marketing agency, we love Call Rail. It’s been an essential tool in measuring return on investment for our clients by tracking calls and forms. What do you dislike? I have no issues to comment on here. It’s been great. What problems are you solving with the product? What benefits have you realized? Tracking leads and results. Being able to show them the phone numbers and create retarget marketing on missed calls has been a great secondary sales strategy.

Making the call...Why I chose CallRail.

What do you like best? CallRail has a very simple and intuitive setup process. From creating accounts for different organizations, to generating and implementing DNI, it's very simple. CallRail provides clean, valuable tracking and reporting data. The pricing structure makes it an easy inclusion for projects both large and small. What do you dislike? There are times when the DNI script doesn't run properly, however this is almost always a user-end problem, so I can't put to much fault ...

Great call tracking service

What do you like best? Easy implementation and integrates easily with other platforms What do you dislike? The user interface can be a little confusing What problems are you solving with the product? What benefits have you realized? It allows us to measure how many calls and form submits we are driving from online marketing efforts.

Using CallRail for 8+ Years

What do you like best? Straight forward and powerful for an omni-channel strategy. What do you dislike? We've had few problems if any with CallRail over the years. What problems are you solving with the product? What benefits have you realized? We want to properly attribute our efforts to the correct digital marketing channels.