CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great Call Tracking

What do you like best? Tracks and saves calls for training other clients. What do you dislike? More analysis would be great to view number of unique callers. What problems are you solving with the product? What benefits have you realized? None

Effective Tool for Call Tracking

What do you like best? Callrail is probably the best tool of its kind out there. It's easy to set up and provides a clear overview of where calls are coming from. It also allows a lot of room for customization and advanced analysis of marketing efforts. What do you dislike? It's not always clear whether a failure to capture certain fields like campaign name or keyword should be attributed to a system bug or just the nature of how the data is sent. Recommendations to others ...

Call Rail Review

What do you like best? Easy to use and set-up was to scale out to all users. It is a easy to use system with many attributes What do you dislike? Ability to integrate with 3rd party system such as Sales Force. Need for external CRM integration is a must Recommendations to others considering the product: Ability to connect to salesforce and create easy to use reporting What problems are you solving with the product? What benefits have you realized? Call Center style app - ...

Has everything you need

What do you like best? The ability to create tracking numbers, listen to the calls and to trace the original traffic source of the call is fantastic. It's also easy to use, integrates well with other online tools and software. It's hard to miss anything with it because you have analytics which are really clear and you can easily see whats happening with each call tracking number you have set up. What do you dislike? Don't like that I have to do extra work to allow some of the numbers ...

Callrail to talk marketing campaigns

What do you like best? Easy to create a custom number for a specific campaign. Easy to track multiple campaigns at once. What do you dislike? Getting calls from campaigns that were years ago. There is not a lot of color in the platform. Some of the calls/campaigns from years ago are not relevant and should be deleted. Recommendations to others considering the product: It's easy to use. Don't be intimidated by it. What problems are you solving with the product? What benefits ...

Excellent Service

What do you like best? Absolutely love the email reminders of each call with recording included What do you dislike? I wish the basic plan had an app I could use What problems are you solving with the product? What benefits have you realized? I need a forwarding service because I always on the move. I absolutely love being able to add my various numbers for my business

Very happy with CallRail

What do you like best? I am very happy with my CallRail experience. Although the price is a bit high in comparison to other products on the market, overall I like it What do you dislike? Price definitely could be lower. Other than that it's cool Recommendations to others considering the product: Give it a try for sure What problems are you solving with the product? What benefits have you realized? Problems of knowing which leads I brought to my client

Best Service around

What do you like best? set up and ease of using - I like the ability to hear the whisper prior to answering What do you dislike? None that I can find - it meets all my current needs Recommendations to others considering the product: Use the system flow carefully when using What problems are you solving with the product? What benefits have you realized? Able to track all my marketing and able to hear which number it is coming from on the whisper

CallRail works great for the multiple businesses we run.

What do you like best? We have multiple businesses and staff members, we can route the calls to where they need to go and we never miss a call. What do you dislike? There is not much to dislike. It works great. Recommendations to others considering the product: None at this time. What problems are you solving with the product? What benefits have you realized? We never miss a call. If one person cannot answer it will route to another employee.

CallRail Review

What do you like best? The feature that stores the contact and recording What do you dislike? Nothing. It is a great platform and calling service. What problems are you solving with the product? What benefits have you realized? Benefits include a user friendly interface