CallRail Reviews in July 2026: User Ratings, Pros & Cons

Essential tool to our agency

What do you like best? Callrail is amazing with not only tracking phone calls, but the ability to report on who called you, when, how many times, how long, was it answered, town, etc. All the information is greatly needed for SEO and our campaigns and allows us to accurately see the conversions coming into the campaigns What do you dislike? There are zero things I dislike about the program. They are very responsive to feedback and work fast to fix it. What problems are you solving ...

Seamless Call Tracking

What do you like best? CallRail is simply put, the leading market expert on call tracking for agencies. They make it SO easy for you to setup and configure numbers, integrate with website tracking tags and analytics, provide simple dynamic number swapping, share intelligent report dashboards, configure individual account settings, and more. I could go on, but needless to say I love their software and wouldn’t hesitate to recommend it to other agency owners as a way to show your customers ...

Amazing Service , Decent Customer Service

What do you like best? The user interface continues to become easier to use. Constantly updated and make What do you dislike? Customer Service response time is lacking. Recommendations to others considering the product: I would recommend this service to anyone that wants to have full-featured tracking for online marketing campaigns. What problems are you solving with the product? What benefits have you realized? Call Tracking reporting with Dynamic call tracking being the ...

Great Call Tracking

What do you like best? Tracks and saves calls for training other clients. What do you dislike? More analysis would be great to view number of unique callers. What problems are you solving with the product? What benefits have you realized? None

Data insights more valuable than any monthly cost

What do you like best? The simplicity of tracking, ease of use with call flows, and depth of information. What do you dislike? Each phone number you add above your allotment is an additional cost and it gets pricey with a growing business. Recommendations to others considering the product: Do it. It's an excellent tool that provides a ton of value and insight into our marketing efficacy. What problems are you solving with the product? What benefits have you realized? ...

Best way to track marketing

What do you like best? Call recordings, they allow us to review client calls. What do you dislike? Sometimes it's hard to distinguish sources possibly. What problems are you solving with the product? What benefits have you realized? It helps with tracking advertising dollars for our clients.

Indispensable Service for a Marketing Agency

What do you like best? Form and call attribution are my favorite features. It makes it so easy to talk about ROI with customers. What do you dislike? I wish it was possible to set up notifications for events- like if a particular account is experiencing low call volume. What problems are you solving with the product? What benefits have you realized? It's made it much easier for us to prove value to our clients in lead generation campaigns.

Marketing Agency - Happy with Customer Service and Easy of Use

What do you like best? I can get a hold of someone when I call or email they have a great team that is willing to answer questions that i could probably find on the website if I wasn't so lazy. They also have a very easy to use backend for agencies to manage hundreds of accounts. We find it easy to add or remove clients in a quick and efficient manner. What do you dislike? We have had some hiccups with the porting process they are partially responsible for these and the other half ...

Tracks Offline Conversions that Started Online

What do you like best? As an agency, we rely on CallRail to track conversions that happen over the phone that began online. It's a great way for us to show our clients that online campaigns lead to not only website conversions, but also offline (phone) conversions. In addition, their Forms are outstanding and we utilize them for clients that don't have a good solution for forms and conversions. What do you dislike? CallRail Forms are still new, but gaining features quickly. We're ...

Great for proving ROI to my freelance clients. Should have started using it earlier.

What do you like best? - user friendly - white label capability - lead tracking (forms) - website history drill down - keyword tracking / drill down - hubspot integration - What do you dislike? - cost creeps up (especially when paying the exchange rate - I am in Canada) Recommendations to others considering the product: I thought it was better than call tracking metrics but that was >3 years ago What problems are you solving with the product? What benefits ...