CallRail Reviews in July 2026: User Ratings, Pros & Cons

Great marketing tracker tool

What do you like best? The graphs are fantastic. It is easy to see where all the calls are coming from. What do you dislike? Not much that I don't like about call rail. What problems are you solving with the product? What benefits have you realized? We are knowing which marketing systems are working and which ones are not.

Great experience since day 1

What do you like best? Call tracker with whisper message that lets my customer know the source of the incoming lead What do you dislike? Linking number to Google phone EXT can be a bit complicated but this is google rules not setmore making it hard What problems are you solving with the product? What benefits have you realized? Knowing which of my campaign is working best as well as which form on the website is being filled the most

Phenomenal Advertising Validation

What do you like best? We like the portal, the ability to share the portal, notifications, and connectivity to google and other platforms. What do you dislike? In tracking results, Callrail should track & report all items exactly the same. Phone calls get preference and have more features that could easily be replicated in form submissions and texts. Recommendations to others considering the product: Very easy to use and very thorough and mature product. What problems are you ...

Attentive, Dedicated Customer Service for Agencies

What do you like best? They ALWAYS respond to our inquiries, and have provided us an account manager. They are extremely attentive to our needs. Proactive. As an agency we basically couldn't ask for more. What do you dislike? In the days of their pricing transition it created a really complicated situation for us to update pricing with clients. There were some technical and billing mistakes but they got them resolved and took additional measures to make it right with us. Really stand ...

CallRail has been a phenomenal asset in helping us consult with our clients

What do you like best? The call recording and call tracking features are awesome at helping us pinpoint scenarios our clients cannot always catch in their everyday ebb and flow. There have been so many calls I have come across that I can bring to client to discuss in Marketing Strategies, Safety Policies, and other consulting functions. The lead tracking, attribution/tracking numbers and forms have also been an invaluable asset in working with our clients as a Digital Marketing Agency. It ...

Great service to help our clients, and us, CallRail!

What do you like best? The ease of use, and integration with our report engine ;) What do you dislike? We haven't found anything that is negative yet. What problems are you solving with the product? What benefits have you realized? With CallRail we have that insight of proof in the numbers. Love it!

The ultimate marketing tool to gather real data to make real decisions.

What do you like best? Gather phone calls, web-forms and texting data with added insights, like knowing the key-phase search is priceless. What do you dislike? Originally setting up I would preferred to have more personal attention setting up. Recommendations to others considering the product: A great tool that provides meaningful insights to make actionable metric support decisions. What problems are you solving with the product? What benefits have you realized? By ...

Been using CallRail since the beginning and I couldn't be happier with the platform.

What do you like best? I can quickly set up new tracking numbers for any campaign and create an effortless call flow. What do you dislike? I haven't had any issues with the platform. What problems are you solving with the product? What benefits have you realized? Making sure I know exactly where a lead came from can easily provide my team with the ROI of a campaign.

Been using callrail for years

What do you like best? Callrail offers marketing campaign attribution like no other. I appreciate that numbers are easy to provision, and all the many integrations. What do you dislike? I do not like the graphical interface - I rarely use it - mostly because it takes me several clicks to build in the filters I need to make the graph/reporting valuable. A feature upgrade you should really consider is saved views on the graph. That would be a simple, but very good addition. Also, the ...

Transparency for digital marketers

What do you like best? I love the keyword pool function and the ability to differentiate website leads by lead source. What do you dislike? That the form tracking is a paid add on now. What problems are you solving with the product? What benefits have you realized? When clients are booking Google ad words campaign’s with me their questions are usually, “how do I know if it’s working?” Call Rail is the answer to that.