CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great marketing tracker tool

What do you like best? The graphs are fantastic. It is easy to see where all the calls are coming from. What do you dislike? Not much that I don't like about call rail. What problems are you solving with the product? What benefits have you realized? We are knowing which marketing systems are working and which ones are not.

Tracks Offline Conversions that Started Online

What do you like best? As an agency, we rely on CallRail to track conversions that happen over the phone that began online. It's a great way for us to show our clients that online campaigns lead to not only website conversions, but also offline (phone) conversions. In addition, their Forms are outstanding and we utilize them for clients that don't have a good solution for forms and conversions. What do you dislike? CallRail Forms are still new, but gaining features quickly. We're ...

Marketing Agency - Happy with Customer Service and Easy of Use

What do you like best? I can get a hold of someone when I call or email they have a great team that is willing to answer questions that i could probably find on the website if I wasn't so lazy. They also have a very easy to use backend for agencies to manage hundreds of accounts. We find it easy to add or remove clients in a quick and efficient manner. What do you dislike? We have had some hiccups with the porting process they are partially responsible for these and the other half ...

Amazing Service , Decent Customer Service

What do you like best? The user interface continues to become easier to use. Constantly updated and make What do you dislike? Customer Service response time is lacking. Recommendations to others considering the product: I would recommend this service to anyone that wants to have full-featured tracking for online marketing campaigns. What problems are you solving with the product? What benefits have you realized? Call Tracking reporting with Dynamic call tracking being the ...

Essential tool to our agency

What do you like best? Callrail is amazing with not only tracking phone calls, but the ability to report on who called you, when, how many times, how long, was it answered, town, etc. All the information is greatly needed for SEO and our campaigns and allows us to accurately see the conversions coming into the campaigns What do you dislike? There are zero things I dislike about the program. They are very responsive to feedback and work fast to fix it. What problems are you solving ...

Seamless Call Tracking

What do you like best? CallRail is simply put, the leading market expert on call tracking for agencies. They make it SO easy for you to setup and configure numbers, integrate with website tracking tags and analytics, provide simple dynamic number swapping, share intelligent report dashboards, configure individual account settings, and more. I could go on, but needless to say I love their software and wouldn’t hesitate to recommend it to other agency owners as a way to show your customers ...

Great service to help our clients, and us, CallRail!

What do you like best? The ease of use, and integration with our report engine ;) What do you dislike? We haven't found anything that is negative yet. What problems are you solving with the product? What benefits have you realized? With CallRail we have that insight of proof in the numbers. Love it!

The ultimate marketing tool to gather real data to make real decisions.

What do you like best? Gather phone calls, web-forms and texting data with added insights, like knowing the key-phase search is priceless. What do you dislike? Originally setting up I would preferred to have more personal attention setting up. Recommendations to others considering the product: A great tool that provides meaningful insights to make actionable metric support decisions. What problems are you solving with the product? What benefits have you realized? By ...

Been using CallRail since the beginning and I couldn't be happier with the platform.

What do you like best? I can quickly set up new tracking numbers for any campaign and create an effortless call flow. What do you dislike? I haven't had any issues with the platform. What problems are you solving with the product? What benefits have you realized? Making sure I know exactly where a lead came from can easily provide my team with the ROI of a campaign.

Transparency for digital marketers

What do you like best? I love the keyword pool function and the ability to differentiate website leads by lead source. What do you dislike? That the form tracking is a paid add on now. What problems are you solving with the product? What benefits have you realized? When clients are booking Google ad words campaign’s with me their questions are usually, “how do I know if it’s working?” Call Rail is the answer to that.