CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great call tracking platform!

What do you like best? The user interface and the support team were excellent and exceeded my expectations. What do you dislike? The setup process was a little difficult for a novice to perform. But still quite good Recommendations to others considering the product: Great program for attributing leads directly to your campaigns. Strongly recommend from a performance and customer service perspective What problems are you solving with the product? What benefits have you ...

Excellent software for phone attribution and multi-touchpoint analysis

What do you like best? The ease of use and implementation, the ability to refer clients to their data in order to establish ROI on digital marketing. Additionally this product provides lead followup and keyword spotting which makes new intent base keyword analysis opportunities for SEO and SEM. the sheer number of integrations is also a plus. I';ve been using call rail for 5 years and I"m still extremely satisfied overall with my experience. What do you dislike? The dynamic number ...

It was good, but it sucks now!

What do you like best? The software is user friendly, but I do not recommend it! What do you dislike? I used CallRail before, it had a lot of bugs, but overall was good. I tried to have another account there, but they were very unresponsive. It took me almost a month to have an account there! Their support sucked! Finally, after wasting a lot of my time, they told me that they only accept credit cards from US and not my country! They wasted my time! I do not recommend them to ...

Have been using for couple years already and service is getting better over the years.

What do you like best? There are many features I like on their analytics such as: you can add notes to every lead, there are thumbs up and thumbs down next to each phone number so you can track if they are real leads or not. Number is reliable you can set up account using local phone area codes. Also a great feature that i take a lot of advantage you can set up notifications when you receive emails on your website (if you use a HTML contact form) and you can add different users to receive ...

Great features and support

What do you like best? Great call tracking solution that implements dynamic call insertion to accurate attribute phone calls. I also really enjoy the call recording feature so that our clients and I can listen to the quality of the leads generated through our efforts. What do you dislike? Lack of some integrations in more niche spaces. The product does not integrate with the CRM, Service Titan, which is used quite a bit in the home service space. Recommendations to others ...

Great, Reliable Service

What do you like best? The reporting views are easy to digest and customize for the data you need. I also like the process of setting up tracking pools and managing them. There is a small learning curve to the platform, but it's really easy to use after that. What do you dislike? The Callrail support email threads are hard to read and often send 2 emails for each reply. What problems are you solving with the product? What benefits have you realized? We can track leads even ...

Get Insight Into Attribution & Sales Follow-Up

What do you like best? Call recording has allowed us to extract details about customer requests and questions that our clients have never been able to provide. Most recently, we've used the service to tie direct results to specific initiatives for a client. The ultimate goal was to increase phone calls, and we were able to assign independent numbers to multiple PPC campaigns, email campaigns, and even specific pages on the website. I have also found significant value in understanding ...

Excellent Way To Track Leads

What do you like best? CallRail is the best system for you and your clients to track, record, and verify leads from all your advertising sources. What do you dislike? Responding to SMS messages only through the app does hinder the ability to quickly respond to customers inquiries What problems are you solving with the product? What benefits have you realized? We have been able to track all advertising sources and get an accurate ROI through callrail. We no longer have to ask ...

CallRail is a great product for both small and larger volume users!

What do you like best? Easy to use, not difficult to learn - effective in providing a solution What do you dislike? sharing calls is a bit complicated unless the receiving user is logged in - but this can be resolved. Recommendations to others considering the product: Great solution to call management. What problems are you solving with the product? What benefits have you realized? Call Auditing. Having the capability to review calls as a group allows the agent to ...

When You Need Integrations That Work - Numbers That Work - Friendly Dashboards...You Need CallRail

What do you like best? Their platform works well while providing clients with a simple and straight forward dashboard to gain valuable insight into their What do you dislike? It would nice if they had an unlimited usage plan but then of course this is only a wish! Recommendations to others considering the product: Try CallRail...you won't be disappointed! What problems are you solving with the product? What benefits have you realized? We are able to track all incoming and ...