CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great Service for Tracking Call Attribution

What do you like best? You can listen to each call that is logged, and you can filter calls based on keywords. What do you dislike? The service was very good overall, but the interface was a little clunky. What problems are you solving with the product? What benefits have you realized? Call attribution based on keywords to help us track the most effective keywords.

Centralized Lead Management - Growing by Leaps and Bounds

What do you like best? I like the auto-tagging feature for calls and forms that comes from the conversation intelligence feature. Similarly, I appreciate being able to quickly go into the system and 'read' voicemails and agent interactions with prospects. What do you dislike? I wish that our users could search all lead-types at once for a single person. You have to find if they submitted a text, call or form then search their name or phone. I wish that our users could see a ...

Tracking Leads is paramount to retaining our marketing clients

What do you like best? All the data available including call recording - which we use for sales coaching, Lead tracking and source tracking What do you dislike? The cost is pretty extreme. We spend a lot on this solution which we dont pass along to our clients. What problems are you solving with the product? What benefits have you realized? lead tracking, we have quantifiable data to prove where each lead is generated across all marketing mediums

Overall great!

What do you like best? Once you're set up and have the hang of it, it's fast and easy to create new numbers and make them behave properly. You can easily review and listen to calls and mark leads qualified or unqualified. The integration with my CRM (Hubspot) works well, and as long there is info to match, it will attach the call record (and recording) to the appropriate contact. What do you dislike? The UI is a little weird. Once you get the hang of it it's not a problem, but ...

Reliable, Accurate and Easy to Use

What do you like best? We've gone through 3 different call tracking providers. Call Rail hands down was the easiest to set up and implement. What do you dislike? There really is nothing to dislike about Call Rail. It is easy to set up call tracking, easy to listen to recorded calls and easy to pull reports. Recommendations to others considering the product: There are 3 or 4 major players in the call tracking arena. Over the past 9 years we have used 3 of them. The most ...

An Effective Way to monitor business activity

What do you like best? Everything is organized and flows nicely. The audio quality is very clear on the recordings. We have a log of the calls that we can click through. It allows us to train better. What do you dislike? Wish there was a way to categorize the calls. Which we could get weekly updates with metrics. What problems are you solving with the product? What benefits have you realized? It helps us train employees and is a good benefit by being able to listen to the ...

Experience the best calling service through CallRail

What do you like best? CallRail is one of the most reliable tool that has helped to communicate effectively with my customers and to build strong customer relationships, I believe that customers are the back bone for an organization growth and CallRail is one of such tools that keep this thing in its account. It is very easy to use software and I did not stuck in any problems regarding its initiation, configuration and even purchasing. Through this tool I am keeping the record of my ...

Call management to improve customer service and customer experience.

What do you like best? We haven't had any problems working with CallRail to follow up our frequent and potential customers through a program call log, through this application we have been able to record calls and capture important information about them with our potential customers, useful in addition to generate strategies to optimize the attention, generate customers and improve their experience. What do you dislike? I wish it could be integrated with other platforms such as ...

Effective features and responsive support

What do you like best? Call Rail has allowed me to provide my team members a unique calling number and for my better insight it also provides me the true caller ID, thus I can have better analytics about the work progress. Now I can easily record the calls and keep the record of conversation as well. It provides me easy tracking of the campaigns and equipped me easy tracking even in offline mode. It is integrated with so many other apps like, Google, Hubspot, Bing adds, Google analytics, ...

Very friendly software

What do you like best? This tool is very amazing in its working and provides me detail reporting about the call records, I sell products through a transparent mode. Via this tool always have the idea about who is calling and with whom my team members are having conversation, in this way when ever any customer calls, we all are notified by this application. This software has also reduced the gap about the availability of the certain team member for the customer’s assistance. What do ...