CallRail Reviews in July 2026: User Ratings, Pros & Cons

Reliable, Accurate and Easy to Use

What do you like best? We've gone through 3 different call tracking providers. Call Rail hands down was the easiest to set up and implement. What do you dislike? There really is nothing to dislike about Call Rail. It is easy to set up call tracking, easy to listen to recorded calls and easy to pull reports. Recommendations to others considering the product: There are 3 or 4 major players in the call tracking arena. Over the past 9 years we have used 3 of them. The most ...

An Effective Way to monitor business activity

What do you like best? Everything is organized and flows nicely. The audio quality is very clear on the recordings. We have a log of the calls that we can click through. It allows us to train better. What do you dislike? Wish there was a way to categorize the calls. Which we could get weekly updates with metrics. What problems are you solving with the product? What benefits have you realized? It helps us train employees and is a good benefit by being able to listen to the ...

CallRail for Measuring Campaign Attribution and ROI

What do you like best? We track leads for our clients and attribution tracking for our campaigns. The system is great for tracking both online leads coming from various digital / PPC / SEO efforts as well as traditional media. A prior vendor offered a similar service - however it was much more difficult to manager and they didn't offer direct integration into Google Data Studio which was very important to us. What do you dislike? There's very little that I dislike. Compared to ...

It’s easily manipulated very straight forward and interactive!

What do you like best? I like the automated features that can’t be set up thru the cal system! I like the fact that you can call thru the system as well! But mostly I love the voice messaging features oppose to boring rings or elevator music! What do you dislike? I wish there was a feature to do outbound calls to numbers that yet to use the system! Recommendations to others considering the product: Try it out you will not be disappointed! What problems are you solving with ...

Easy to Generate New Clients and New Revenue

What do you like best? It's easy and quick to use. I like getting the recording. What do you dislike? The notifications don't come into my Primary inbox. What problems are you solving with the product? What benefits have you realized? I use it to get calls from my online advertising

Call Rail Review is Awesome

What do you like best? We like how user-friendly the system is. What do you dislike? Chat systems need to have more settings and better alerts ex. the sound. What problems are you solving with the product? What benefits have you realized? Texting our customers

Experience the best calling service through CallRail

What do you like best? CallRail is one of the most reliable tool that has helped to communicate effectively with my customers and to build strong customer relationships, I believe that customers are the back bone for an organization growth and CallRail is one of such tools that keep this thing in its account. It is very easy to use software and I did not stuck in any problems regarding its initiation, configuration and even purchasing. Through this tool I am keeping the record of my ...

Call management to improve customer service and customer experience.

What do you like best? We haven't had any problems working with CallRail to follow up our frequent and potential customers through a program call log, through this application we have been able to record calls and capture important information about them with our potential customers, useful in addition to generate strategies to optimize the attention, generate customers and improve their experience. What do you dislike? I wish it could be integrated with other platforms such as ...

Effective features and responsive support

What do you like best? Call Rail has allowed me to provide my team members a unique calling number and for my better insight it also provides me the true caller ID, thus I can have better analytics about the work progress. Now I can easily record the calls and keep the record of conversation as well. It provides me easy tracking of the campaigns and equipped me easy tracking even in offline mode. It is integrated with so many other apps like, Google, Hubspot, Bing adds, Google analytics, ...

Very friendly software

What do you like best? This tool is very amazing in its working and provides me detail reporting about the call records, I sell products through a transparent mode. Via this tool always have the idea about who is calling and with whom my team members are having conversation, in this way when ever any customer calls, we all are notified by this application. This software has also reduced the gap about the availability of the certain team member for the customer’s assistance. What do ...