CallRail Reviews in June 2025: User Ratings, Pros & Cons

Great tool for small business and agencies

What do you like best? I like being able to see, at one glance, what marketing tactics are gaining leverage for my clients. What do you dislike? When clients don't pay the bill and it sends us into a tail spin. What problems are you solving with the product? What benefits have you realized? As an agency, it really streamlines our process of reviewing calls for quality assurance.

Strong Application for Call Tracking and Review

What do you like best? Strong reporting, quick customer support What do you dislike? Active call listening doesn't always work Recommendations to others considering the product: How many offices do you need to support with this program and how many campaigns are you running? The bigger the answer to those questions the more likely you are to find great value from this product! What problems are you solving with the product? What benefits have you realized? We've been ...

Great tool for building your business!!

What do you like best? I love being able to listen to the call. This is a great QC tool for us. What do you dislike? There isn’t anything I really dislike about it. Recommendations to others considering the product: Great tool to have on your side. What problems are you solving with the product? What benefits have you realized? Quality issues for sure. Being able to listen to the employees talk with our customers is awesome.

Expert Service & Fast Installation With Clean Data

What do you like best? I love how easy it is to setup. Especially using Analytics or Google Tag Manager. It also integrates easily with Microsoft Ads, Google Ads, and Google Data Studio. What do you dislike? I dislike only the fact that if your site has multiple domains or millions of visitors it can become costly. But this is very rare. Recommendations to others considering the product: I recommend getting a free trial and get started to see how much they can help your ...

Great call service

What do you like best? ability to call from app on the phone and ability to record conversations. What do you dislike? I dislike the fact that the app is sooo slow on my phone. It slows down ability to make many calls in one day. Recommendations to others considering the product: Try it out! It solved issues i didn't even know i had. What problems are you solving with the product? What benefits have you realized? I no longer have to use my personal phone when making ...

Good value for the money

What do you like best? CallRail is designed for small businesses so it's easy to use and simple to run reports in. The downloads to Excel make manipulating data easy and efficient. It's simple to integrate with your website or off-line marketing! Managing users and businesses is quick and straightforward. What do you dislike? CallRail is built for small businesses, so for large multi-website organizations with dozens of Google My Business listings, it can get a little clunky. If ...

Favorite Call Tracking Software So Far

What do you like best? I like how easy the onsite dashboard and interface are to navigate. What do you dislike? I wish there were more ways to automatically tag phone calls instead of doing it manually. More interface options with other reporting software. Calls that swap only on individual pages without having to hardcode the number into the website What problems are you solving with the product? What benefits have you realized? We are able to send more detailed reports ...

Great software

What do you like best? Plugs in well to Google Ads and gives us better data from phone calls. What do you dislike? We are not informed of updates, which creates issues with compliance in Google Ads. Recommendations to others considering the product: Notification of updates. What problems are you solving with the product? What benefits have you realized? Better tracking for phone calls.

Simply the best!

What do you like best? Multiple integrations, immediate alerts, and notifications, the ability to mark leads as qualified upon receipt, custom call flows including menus and strategic routing, and the ability to record calls. I also love the UI, makes it very easy to see my data and pinpoint specific trends and opportunities with my campaigns. What do you dislike? Lacks some clarity about the nature of abandoned calls. I would like to understand if the caller is hanging up or if ...

Call Tracking System Done Right

What do you like best? Call Rail has so many features that I utilize. I think filtering and reporting are the most intuitive. I routinely utilize the mobile app for notifications and real-time monitoring of potential leads. I think the ability to add a new tracking number instantly allows our company to better track our ROI at a granular level. All around the platform has a great user experience. What do you dislike? I would like to see more information on the Caller ID's, like ...