CallRail Reviews in July 2026: User Ratings, Pros & Cons

Great call service

What do you like best? ability to call from app on the phone and ability to record conversations. What do you dislike? I dislike the fact that the app is sooo slow on my phone. It slows down ability to make many calls in one day. Recommendations to others considering the product: Try it out! It solved issues i didn't even know i had. What problems are you solving with the product? What benefits have you realized? I no longer have to use my personal phone when making ...

Good value for the money

What do you like best? CallRail is designed for small businesses so it's easy to use and simple to run reports in. The downloads to Excel make manipulating data easy and efficient. It's simple to integrate with your website or off-line marketing! Managing users and businesses is quick and straightforward. What do you dislike? CallRail is built for small businesses, so for large multi-website organizations with dozens of Google My Business listings, it can get a little clunky. If ...

Favorite Call Tracking Software So Far

What do you like best? I like how easy the onsite dashboard and interface are to navigate. What do you dislike? I wish there were more ways to automatically tag phone calls instead of doing it manually. More interface options with other reporting software. Calls that swap only on individual pages without having to hardcode the number into the website What problems are you solving with the product? What benefits have you realized? We are able to send more detailed reports ...

Great software

What do you like best? Plugs in well to Google Ads and gives us better data from phone calls. What do you dislike? We are not informed of updates, which creates issues with compliance in Google Ads. Recommendations to others considering the product: Notification of updates. What problems are you solving with the product? What benefits have you realized? Better tracking for phone calls.

Simply the best!

What do you like best? Multiple integrations, immediate alerts, and notifications, the ability to mark leads as qualified upon receipt, custom call flows including menus and strategic routing, and the ability to record calls. I also love the UI, makes it very easy to see my data and pinpoint specific trends and opportunities with my campaigns. What do you dislike? Lacks some clarity about the nature of abandoned calls. I would like to understand if the caller is hanging up or if ...

Call Tracking System Done Right

What do you like best? Call Rail has so many features that I utilize. I think filtering and reporting are the most intuitive. I routinely utilize the mobile app for notifications and real-time monitoring of potential leads. I think the ability to add a new tracking number instantly allows our company to better track our ROI at a granular level. All around the platform has a great user experience. What do you dislike? I would like to see more information on the Caller ID's, like ...

Great Service for Tracking Call Attribution

What do you like best? You can listen to each call that is logged, and you can filter calls based on keywords. What do you dislike? The service was very good overall, but the interface was a little clunky. What problems are you solving with the product? What benefits have you realized? Call attribution based on keywords to help us track the most effective keywords.

Centralized Lead Management - Growing by Leaps and Bounds

What do you like best? I like the auto-tagging feature for calls and forms that comes from the conversation intelligence feature. Similarly, I appreciate being able to quickly go into the system and 'read' voicemails and agent interactions with prospects. What do you dislike? I wish that our users could search all lead-types at once for a single person. You have to find if they submitted a text, call or form then search their name or phone. I wish that our users could see a ...

Tracking Leads is paramount to retaining our marketing clients

What do you like best? All the data available including call recording - which we use for sales coaching, Lead tracking and source tracking What do you dislike? The cost is pretty extreme. We spend a lot on this solution which we dont pass along to our clients. What problems are you solving with the product? What benefits have you realized? lead tracking, we have quantifiable data to prove where each lead is generated across all marketing mediums

Overall great!

What do you like best? Once you're set up and have the hang of it, it's fast and easy to create new numbers and make them behave properly. You can easily review and listen to calls and mark leads qualified or unqualified. The integration with my CRM (Hubspot) works well, and as long there is info to match, it will attach the call record (and recording) to the appropriate contact. What do you dislike? The UI is a little weird. Once you get the hang of it it's not a problem, but ...