CallRail Reviews in July 2026: User Ratings, Pros & Cons

They charge me for a service I never added to my account

Callrail is the most unethical business on this planet. They added a service called conversion intelligence to my account without my approval or authorization and charged me for it an extra $50/Mo until I discovered that last night and when I asked their support team to issue a refund for all the previous months that they had charged me for that extra service which I had never approved, they REFUSED it. I am contacting my credit card company to refund the unauthorized charge.

Beware of fake company!!

Beware of fake company!!I'm still in shock how this company could rip me off. They were convincing and supportive initially only to get my money and switch up on me. Honestly, I’m just glad I could work with kylierose 737 at Gee M,.to get the stolen funds back.

CallRail is the BEST phone tracking software out there!

What do you like best? I love how easy it is to create a phone number through their integrated dashboard for any of our dental offices and the phone number is active right away! What do you dislike? That I didn't find the software sooner- everything about it has been so great. Recommendations to others considering the product: Don't hesitate it is a great way to control your phones and the conversation to your patients. Well worth the investment. What problems are you ...

CallRail makes my business run smoother

What do you like best? I like the tracking and saved recordings What do you dislike? Sometimes it doesn’t let me k is it’s a call from CallRail What problems are you solving with the product? What benefits have you realized? Allows me to keep business calls separate without having to get another separate phone line on my own.

Helpful tool

What do you like best? I like being able to monitor the calls and get e-mails when we have a voicemail. What do you dislike? Transcribing, does not work very well. Only issue. Recommendations to others considering the product: Be sure to spend time learning all of the features What problems are you solving with the product? What benefits have you realized? We are able to better train cashiers with this tool.

Great for Tracking Phone Call Sources and Results

What do you like best? We are a retail business with multiple locations, so CallRail helps us know how many calls we are getting as well as record those calls for QA. It helps us to know which marketing mediums are producing call results, the quality of those results, and which ones result in sales. It also gave us enormous clarity into the quality of the service that our associates were giving, which was very eye-opening for our management team. We were able to enhance our training and ...

Great tool for small business and agencies

What do you like best? I like being able to see, at one glance, what marketing tactics are gaining leverage for my clients. What do you dislike? When clients don't pay the bill and it sends us into a tail spin. What problems are you solving with the product? What benefits have you realized? As an agency, it really streamlines our process of reviewing calls for quality assurance.

Strong Application for Call Tracking and Review

What do you like best? Strong reporting, quick customer support What do you dislike? Active call listening doesn't always work Recommendations to others considering the product: How many offices do you need to support with this program and how many campaigns are you running? The bigger the answer to those questions the more likely you are to find great value from this product! What problems are you solving with the product? What benefits have you realized? We've been ...

Great tool for building your business!!

What do you like best? I love being able to listen to the call. This is a great QC tool for us. What do you dislike? There isn’t anything I really dislike about it. Recommendations to others considering the product: Great tool to have on your side. What problems are you solving with the product? What benefits have you realized? Quality issues for sure. Being able to listen to the employees talk with our customers is awesome.

Expert Service & Fast Installation With Clean Data

What do you like best? I love how easy it is to setup. Especially using Analytics or Google Tag Manager. It also integrates easily with Microsoft Ads, Google Ads, and Google Data Studio. What do you dislike? I dislike only the fact that if your site has multiple domains or millions of visitors it can become costly. But this is very rare. Recommendations to others considering the product: I recommend getting a free trial and get started to see how much they can help your ...