CallRail Reviews in June 2025: User Ratings, Pros & Cons

We have great experience with CallRail

PROS & CONS What are the best aspects of this product? CallRail provides me with accurate data to my clients when it comes to phone-calls that the adverts on the websites are generating. We are able to present true value of our services by using the data. We have improved the customer retention numbers effectively. There is even emails with call-data and with recorded calls. What aspects are problematic or could work better? They could make some reports and menus more intuitive. Also ...

I love working with CallRail

PROS & CONS What are the best aspects of this product? CallRAil is easy to set up and easy to use, I managed to install the program by myself. There are extremely easy and understandable instructions to follow. It is simple and intuitive tool with great capabilities. What aspects are problematic or could work better? It takes some time for the calls to show as conversion inside the Adwords. What specific problems in your company were solved by this product? It helps us to find exact ...

Excellent product

PROS & CONS What are the best aspects of this product? The product is simple and easy to set it up, it is well organized and very customizable. It offers voicemail, call forward options and integration with CRMs. There is even a mobile app. The price is affordable. What aspects are problematic or could work better? There is nothing I can think of. What specific problems in your company were solved by this product? It allows us to track multiple numbers and to know when lead comes from ...

Affordable and highly helpful product

PROS & CONS What are the best aspects of this product? CallRail notifies us whenever the call comes into the tracking numbers. I’m able to keep track/listen the recording, to mark the call as lead, to take to my dashboard and add notes, in this way I’m able to look at customer journey. The other good thing is that it is fully integrated with Google AdWords and it is very clear when searching the keywords to a call generated to sales team. What aspects are problematic or could work ...

Horrible Customer Service

Their account rep David Bollinger sold us on using their platform and after they received the cc he basically left us out to dry. Did not help with the implementation of call tracking and form tracking. It took half a month to set up correctly. I emailed and asked for a prorated bill just to be ignored. Their account executives are horrible.Not to mention the platform is insanely expensive. The platform does have some great features, but good luck setting up the keyword report (which is why ...

This is our best product

PROS & CONS What are the best aspects of this product? There are lot of things that I like about CallRail starting from call recording (including the option to listen the recorded call from your app), email or app notification of all inbound calls, ability to track the call quality and to track called identification details. In addition, I’m extremely satisfied from its customer service team, they are amazing, and they walked me through the set up and through the whole process. What ...

Do not use

Do not use. A ton of extra charges. Poor customer support. Bad for business.

Unsuited for ANY Businesses

Unsuited for ANY Businesses0 ZERO support You are on your own

CallRail provides us with all aspects of the data so we can easily meet our client's needs

PROS & CONS What are the best aspects of this product? We can easily breakdown between the source of the call from Facebook, email marketing and paid search. We are able to keep track of the keywords for paid search generated call. We can listen the recordings and we are able to integrate it with our reporting platform and to make reports on a monthly basis. What aspects are problematic or could work better? The call service is amazing for small business clients but it would be great if ...

Unsuited for UK Businesses

Unsuited for UK Businesses I had been with Call rail no issues for around a year, Other than the porting issues at the start but then there was no need to contact them. When I updated my mobile carrier it transpired that Call Rail have limited working relationships with UK mobile providers, as such I was unable to forward calls to my new number. In December I requested the details needed to Port my original business number away and found a new provider. I was shocked to then find out that ...