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CallRail - Inbound Call Tracking Software

CallRail Reviews in July 2026: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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Starts from $45 / Month

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

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Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terrible

(12)

Spotsaas Editor’s POV

CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.Read more

CallRail pros and cons

  • Multi-channel tracking

  • Detailed caller insights

  • Lead nurturing capabilities

  • User-friendly interface

  • Limited features for advanced analytics

  • Basic reporting options

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Showing 161-170 out of 828

AU

Anonymous User

02/15/22

5 out of 5

"Easy tracking and manage leads for clients!"

What do you like best about CallRail? I have tried several different services like Trello and found that this was the easiest to use. The backend is clean and everyone on the team can access without issues. I also like the app it's very easy for on-the-go listening. We have saved so much money with CallRail!

PH

Patrick H

02/15/22

5 out of 5

"Excellent tool for marketing attribution and franchises"

What do you like best about CallRail? Ability to create and redirect numbers on the fly. There are a ton of attribution options allowing you to get detailed data or just keep it simple if you're just starting out.

DZ

David Z

02/15/22

5 out of 5

"Best quality best price"

What do you like best about CallRail? I enjoy the simple yet efficient layout and tools What do you dislike about CallRail?

JD

Joseph D

02/15/22

5 out of 5

"Easy to use and reliable"

What do you like best about CallRail? Very easy to use and real time alerts for me and the whole team What do you dislike about CallRail?

RS

Ruchi S

02/15/22

5 out of 5

"All calls in one place"

What do you like best about CallRail? My calls for all clients and from all online sources are visible ar one place. What do you dislike about CallRail?

KT

Kristen T

02/15/22

5 out of 5

"So Helpful"

What do you like best about CallRail? I love that it documents every call every time What do you dislike about CallRail?

KD

Kara D

02/15/22

5 out of 5

"Let CallRail "Lead" You To Success!"

What do you like best about CallRail? I like that CallRail is easy to use and helps us gather everything we needed for tracking data. What do you dislike about CallRail?

JK

Joseph K

02/14/22

5 out of 5

"Premium Dynamic Call Tracking Vendor"

What do you like best about CallRail? CallRail has been the best call tracking vendor our company has used. The dynamic call tracking/swapping features are super easy to set up and use, their reporting interface is also easy to use and manager and recording/listening to phone calls is a value added for our clients.

EH

Eoin H

01/23/22

5 out of 5

"Excellent Tracking Features and CRM integration"

What do you like best about CallRail? Callrail has a very clean and easy-to-navigate dashboard. Integrating it into a WordPress website is as easy as installing a plugin. The form tracking feature is beneficial and can gather leads from all your forms on your website. Tracking calls from different link sources makes it easy to keep an eye on how various campaigns are doing.

GH

Glen H

01/18/22

5 out of 5

"A Great Tool for tracking leads"

What do you like best about CallRail? CallRail gives us total insight into the source, time, and information on our leads. We can see how productive our campaigns are over time and make changes based on the information CallRail provides.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].