CallMiner Eureka Reviews in May 2025: User Ratings, Pros & Cons

"CallMiner User"

What do you like best about CallMiner Eureka? Being able to review near the universe as opposed to smaller samples with traditional auditing. What do you dislike about CallMiner Eureka?

"CallMiner User"

What do you like best about CallMiner Eureka? Being able to review near the universe as opposed to smaller samples with traditional auditing. What do you dislike about CallMiner Eureka?

"Senior Manager"

What do you like best about CallMiner Eureka? Cloud service and ability to define our models What do you dislike about CallMiner Eureka?

"Amazing Analytic System"

What do you like best about CallMiner Eureka? I love having the ability to use different acoustic measurements as well as search strings to generate reports. It really helps identify issues and areas of improvement.

"Great product"

What do you like best about CallMiner Eureka? Coach helps to increase the coaching cycle much quicker and enable managers to have a real understanding of their teams' weaknesses

"Love the ability to bring actionable coaching into our center"

What do you like best about CallMiner Eureka? Eureka has allowed us to learn from far more calls than we could ever process manually. Combining the interface with the analyst category work has enabled us to put actionable, prescriptive coaching in the hands of our Call Center Coaches.

"CallMiner Effectiveness"

What do you like best about CallMiner Eureka? I like CM because it helps me find Potential Safety concerns with our products before they become a liability or issue to our consumers. It also helps identify Quality concerns.

"I have used CallMiner for years and love it"

What do you like best about CallMiner Eureka? There is a lot to love about CallMiner. The tool itself is quite intuitive and expansive, taking into account so many different factors to provide a truly customer-centric product. It is pretty easy to use and easy to train others to use. My favorite thing about CallMiner, though, is the tremendous support that our team receives. Anytime there is any kind of issue, the CallMiner support team is so incredibly helpful. They are always so quick to ...

"Powerful Platform"

What do you like best about CallMiner Eureka? Call miner is a great tool that allows you to build powerful queries to derive insights from all your phone calls. You can be simple as querying certain phrases and identifying calls where those phrases are mentioned and as complex as building categories that categorize calls that lead to payments. It's a great tool to use in conjunction with many departments within the organization, from Operations, Product, Compliance and Collections.

"A whole new world of data at your fingertips"

What do you like best about CallMiner Eureka? The possibilities are endless, once you really understand the data the tool is providing you and how to leverage it. What do you dislike about CallMiner Eureka?