CallMiner Eureka Reviews in May 2025: User Ratings, Pros & Cons

"Right tool for Mining "

What do you like best about CallMiner Eureka? Great training and product support. The CSD help is timely. What do you dislike about CallMiner Eureka?

"Awesome software analytics and sales coaching"

What do you like best about CallMiner Eureka? reviewing sales data for supervisors and managers in order to coach sales staff and agents. What do you dislike about CallMiner Eureka?

"CallMiner Eureka contains powerful tools for analysts, managers, and agents."

What do you like best about CallMiner Eureka? The Analyze program has robust syntax editing which allows for very accurate searching/reporting once the syntax has been properly refined. The Coach program provides a great interactive and collaborative experience for both the manager and the employee.

"If we were to get more assistance from our CSD it would honestly make our experience better."

What do you like best about CallMiner Eureka? We like that we are able to grade all the calls that come in instead of the 8 monthly we used to do. We like that we have a program like Coach in were not only we and the supervisor have access but our agents do too.

"Identifying Call Reasons"

What do you like best about CallMiner Eureka? CallMiner is great for providing the ability to identify why customers are calling, looking at the call flow, identifying periods of silence, call lengths, agent performance and looking at areas of dissatisfaction in calls. I like that we are able to pinpoint areas of calls based on certain criteria. CallMiner also provides reporting capability and automatic reports that can be sent daily, weekly or monthly.

"CallMiner Eureka contains powerful tools for analysts, managers, and agents."

What do you like best about CallMiner Eureka? The Analyze program has robust syntax editing which allows for very accurate searching/reporting once the syntax has been properly refined. The Coach program provides a great interactive and collaborative experience for both the manager and the employee.

"If we were to get more assistance from our CSD it would honestly make our experience better."

What do you like best about CallMiner Eureka? We like that we are able to grade all the calls that come in instead of the 8 monthly we used to do. We like that we have a program like Coach in were not only we and the supervisor have access but our agents do too.

"Identifying Call Reasons"

What do you like best about CallMiner Eureka? CallMiner is great for providing the ability to identify why customers are calling, looking at the call flow, identifying periods of silence, call lengths, agent performance and looking at areas of dissatisfaction in calls. I like that we are able to pinpoint areas of calls based on certain criteria. CallMiner also provides reporting capability and automatic reports that can be sent daily, weekly or monthly.

"Tool of the future today"

What do you like best about CallMiner Eureka? One of my favorite parts about the CallMiner platform is the high level of customization users have. Creating custom content that is meaningful to our business is something we value greatly.

"Operations Analyst Sr."

What do you like best about CallMiner Eureka? I like the detail in the categories - we use nesting in our business so one component usually has multiple categories in it for grading.