CallMiner Eureka Reviews in June 2026: User Ratings, Pros & Cons
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CallMiner Eureka offers custom pricing plan
CallMiner Eureka Reviews & Ratings
Spotsaas Editor’s POV
CallMiner Eureka is a sophisticated platform that captures and analyzes customer interactions using AI and machine learning. Its advanced features provide valuable insights into customer sentiment and agent performance, making it a strong choice for contact centers.Read more
CallMiner Eureka pros and cons
Advanced speech analysis
Captures customer interactions
Sentiment analysis
Cloud-based technology
Complex setup
Requires training for effective use
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Showing 151-160 out of 186
AU
Anonymous User
03/04/20
"Right tool for Mining "
What do you like best about CallMiner Eureka? Great training and product support. The CSD help is timely. What do you dislike about CallMiner Eureka?
AU
Anonymous User
03/03/20
"Identifying Call Reasons"
What do you like best about CallMiner Eureka? CallMiner is great for providing the ability to identify why customers are calling, looking at the call flow, identifying periods of silence, call lengths, agent performance and looking at areas of dissatisfaction in calls. I like that we are able to pinpoint areas of calls based on certain criteria. CallMiner also provides reporting capability and automatic reports that can be sent daily, weekly or monthly.
NR
Nathaniel R
03/03/20
"CallMiner Eureka contains powerful tools for analysts, managers, and agents."
What do you like best about CallMiner Eureka? The Analyze program has robust syntax editing which allows for very accurate searching/reporting once the syntax has been properly refined. The Coach program provides a great interactive and collaborative experience for both the manager and the employee.
AU
Anonymous User
03/03/20
"Identifying Call Reasons"
What do you like best about CallMiner Eureka? CallMiner is great for providing the ability to identify why customers are calling, looking at the call flow, identifying periods of silence, call lengths, agent performance and looking at areas of dissatisfaction in calls. I like that we are able to pinpoint areas of calls based on certain criteria. CallMiner also provides reporting capability and automatic reports that can be sent daily, weekly or monthly.
NR
Nathaniel R
03/03/20
"CallMiner Eureka contains powerful tools for analysts, managers, and agents."
What do you like best about CallMiner Eureka? The Analyze program has robust syntax editing which allows for very accurate searching/reporting once the syntax has been properly refined. The Coach program provides a great interactive and collaborative experience for both the manager and the employee.
BC
Belkin C
03/03/20
"If we were to get more assistance from our CSD it would honestly make our experience better."
What do you like best about CallMiner Eureka? We like that we are able to grade all the calls that come in instead of the 8 monthly we used to do. We like that we have a program like Coach in were not only we and the supervisor have access but our agents do too.
BC
Belkin C
03/03/20
"If we were to get more assistance from our CSD it would honestly make our experience better."
What do you like best about CallMiner Eureka? We like that we are able to grade all the calls that come in instead of the 8 monthly we used to do. We like that we have a program like Coach in were not only we and the supervisor have access but our agents do too.
AU
Anonymous User
03/03/20
"Awesome software analytics and sales coaching"
What do you like best about CallMiner Eureka? reviewing sales data for supervisors and managers in order to coach sales staff and agents. What do you dislike about CallMiner Eureka?
AU
Anonymous User
03/02/20
"CallMiner User"
What do you like best about CallMiner Eureka? Being able to review near the universe as opposed to smaller samples with traditional auditing. What do you dislike about CallMiner Eureka?
AU
Anonymous User
03/02/20
"Senior Manager"
What do you like best about CallMiner Eureka? Cloud service and ability to define our models What do you dislike about CallMiner Eureka?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].