CallMiner Eureka Reviews in May 2025: User Ratings, Pros & Cons

"One of the best Speech Analytics platforms that I have worked on"

What do you like best about CallMiner Eureka? The User interface has been made very user friendly every little feature every small detail has been planned meticulously , the different components within a category function makes the life so easy and helps create more structured queries and avoids the need to create multiple queries. The Search QA function helps reduce the need to do manual spot checks and helps gain additional context around the phrases of your category without doing a whole ...

"CallMiner Eureka Coach Transformed Our Contact Center"

What do you like best about CallMiner Eureka? Recording and scoring every call has given us a holistic view of what is happening on our calls. The platform is super user-friendly and includes a lot of helpful options for Coaching.

"Speech analyst"

What do you like best about CallMiner Eureka? Easy of use. Out of box categories are great starting points. Training from BA after getting the product is great. What do you dislike about CallMiner Eureka?

"Great experience"

What do you like best about CallMiner Eureka? The product allows a very small ramp time to being able to access and derive insights from call content. What do you dislike about CallMiner Eureka?

"User friendly Speech Analytics platform"

What do you like best about CallMiner Eureka? The way you can build categories and use filters What do you dislike about CallMiner Eureka?

"CM Offers All Tools Necessary for a Successful Voice Analytics Program"

What do you like best about CallMiner Eureka? Easy to learn and operate user interface What do you dislike about CallMiner Eureka?

"Essential Tool for Call Center Analytics"

What do you like best about CallMiner Eureka? The ability to pinpoint specific words, phrases and key criteria during calls. What do you dislike about CallMiner Eureka?

"One of the best Speech Analytics Platforms on the Market today"

What do you like best about CallMiner Eureka? Ease of searching contacts, ability to follow transcriptions and analyse based on how certain words or phrases are presented within the system.

"CallMiner has given us a good picture of our customers"

What do you like best about CallMiner Eureka? The best thing is that it gives you to search into your conversations and can link data from your phone and ordering systems that are searchable in the client application.

"Salesforce - Call Center Manager"

What do you like best about CallMiner Eureka? The ease of functionality when using the Call Miner. The training was very comprehensive & the support that seems to be offered. It seems you can really dial down to what you are trying to achieve.