CallMiner Eureka Reviews in May 2025: User Ratings, Pros & Cons

"Call Miner: Customizable with AI and ML capabiliities."

What do you like best about CallMiner Eureka? Call Miner is flexible enough to do custom categorizations as well as basic ones. Machine Learning and Artificial Intelligence help out in guiding and assisting in the analysis.

"Easy to use"

What do you like best about CallMiner Eureka? The UI makes it very easy to use and show results. What do you dislike about CallMiner Eureka?

"CallMiner Team and Community are there for your success!"

What do you like best about CallMiner Eureka? I was recently asked to step into a CallMiner analysis role in my organization. And at first it was rather intimidating, but with help from Dan my CSM I gained the confidence to provide the value expected of this new role. He was first of all relatable and personable, that may seem like a common-sense practice that does not need to be celebrated but I was really blown away level of comfort talking to people of all skill levels. More then just ...

"Quick and easy usage of Search interface"

What do you like best about CallMiner Eureka? The best thing which I like about search interface that is we can easily look and search for a particular word or phrases. We can also look for the contacts in a date range as per requirement. The added advantage we have in the search interface that is left pane, with the help of this left pane we can choose multiple filters such as Attributes, Categories, Scores, Measures, Speaker, Tag and Advance Filter. With the help of these filters we can ...

"Quick analysis to get more insights"

What do you like best about CallMiner Eureka? CallMiner helps to do a quick analysis, which can be really helpful in improving the process/organization. We can easily use Dashboard and look at the trends whether we are looking for Contact counts, Categories hit, Percent silence trend, etc. We can also use Score Builder to automate the scoring. The left pane from "Search" helps a lot and we can also export all the summary data. The Agent Explorer gives the entire picture how the organization ...

"Quick analysis throught Dashboard"

What do you like best about CallMiner Eureka? The best thing which I like in a CallMiner site that is Dashboard tab because it gives an option at add multiple things such as Score tile, Score trend, Score Comparison, Contact Count Trend, Measure Trend, Measure Comparison, Measure Tile and Percent Analysis. This feature quickly help us to look and analyze the data and we can also build a dashboard as per the requirement .

"Training Manager"

What do you like best about CallMiner Eureka? The ability to pull quality scores and quickly identify the areas of opportunity to improve performance metrics. What do you dislike about CallMiner Eureka?

"Enhance CallMiner"

What do you like best about CallMiner Eureka? CallMiner's derivative products like Coach, Alert etc and building the new features by considering the reviews and feedback from the users.

"Callminer is a leader in the voice analytics space and has the potential to change your business."

What do you like best about CallMiner Eureka? The platform can be configured to do anything you need it to do. The platform's reliability also let's you spend time getting results, not trying to figure out why something didn't work.

"Important tool for managing a call center experience"

What do you like best about CallMiner Eureka? The tool is relatively easy to set up and get insights despite the complexity of what it is doing. We are able to gain insights that would be nearly impossible following a tradition QA process. Call Miner as been a good partner with us, helping us to define our needs and opportunities. They have done really well at working with us on a roadmap to realize greater benefits from the system. The tool comes with good models/maps out of the box but we ...