CallMiner Eureka Reviews in May 2025: User Ratings, Pros & Cons

"Best speech analytics tool have ever seen"

What do you like best about CallMiner Eureka? I have used Eureka for many years and have seen a good number of other speech analytics tools on the market. CallMiner has designed Eureka based on the feedback from their users. The system is extremely intuitive and all the features of the product have come from input from the users over the years. This ease of use helps significantly with onboarding of new users, and opens up the hiring process because you don't need a computer engineering ...

"Great information and actionable insights"

What do you like best about CallMiner Eureka? The ability to self-coach is invaluable in a call center environment. The coach platform can allow both associates and managers quickly assess issues or training gaps quickly with valuable examples.

"CallMiner has expanded our Compliance progroam"

What do you like best about CallMiner Eureka? Ability to QA all calls with high accuracy What do you dislike about CallMiner Eureka?

"Awesome product"

What do you like best about CallMiner Eureka? Great content creation ability. Going in the right direction in terms of adding features and functionalities. What do you dislike about CallMiner Eureka?

"CallMiner has been extremely beneficial and insightful"

What do you like best about CallMiner Eureka? Being able to efficiently target and identify compliance and effectiveness related insights What do you dislike about CallMiner Eureka?

"Illuminated"

What do you like best about CallMiner Eureka? I like all the insight I'm able to gather from listening to 100% of our contact center interactions. We've been using the tool for less than 6 months and have gathered so much information on Churn. I'm excited to see what we learn about the business a year from now.

"Benefits for our Financial Institution"

What do you like best about CallMiner Eureka? Call Miner helps reduce/prevent attrition, reduce hassle for customers, remain competitive, compliance, deliver a faster service and aids in training

"CallMiner from an analyst's view"

What do you like best about CallMiner Eureka? Its very user friendly and very easy to navigate. The tool has really helped us identify things that the Operations doesnt know in a real time manner.

"Analyzing large volumes of calls at once helps enhance our analytics"

What do you like best about CallMiner Eureka? I can prove definitively what is happening in our call center vs guessing and just hearing it from the reps. What do you dislike about CallMiner Eureka?

"Off to a good start!"

What do you like best about CallMiner Eureka? We are new to CallMiner and the process so far has been really smooth! The training has been good and our BA is very quick to jump in whenever we need it! We have already made some good progress working with CallMiner and can't wait to see what else we can do. We did not work with speech analytics previously, so being trained from the ground up has been a huge undertaking but we have had help every step of the way from CallMiner. In about a ...