CallMiner Eureka Reviews in June 2026: User Ratings, Pros & Cons
Unleash AI-powered insights and optimize customer engagement.
Add to compare
CallMiner Eureka offers custom pricing plan
CallMiner Eureka Reviews & Ratings
Spotsaas Editor’s POV
CallMiner Eureka is a sophisticated platform that captures and analyzes customer interactions using AI and machine learning. Its advanced features provide valuable insights into customer sentiment and agent performance, making it a strong choice for contact centers.Read more
CallMiner Eureka pros and cons
Advanced speech analysis
Captures customer interactions
Sentiment analysis
Cloud-based technology
Complex setup
Requires training for effective use
Filter results
Sort by :
Showing 111-120 out of 186
AU
Anonymous User
02/16/21
"Streamlining call QA and call data mining"
What do you like best about CallMiner Eureka? CallMiner allows for more call review than staffing alone can provide. What do you dislike about CallMiner Eureka?
AU
Anonymous User
02/16/21
"CallMiner Provides Insight in the Virtual World!"
What do you like best about CallMiner Eureka? Every call every day is the best part. It's like being side jacked with every agent each day to gain insight on the customers experience. You can manage improvement areas, measurable actions, estimate improvement increments, and much more.
AU
Anonymous User
02/12/21
"Beyond Measure"
What do you like best about CallMiner Eureka? The ease of use for programming and the ability to pull multiple calls from long durations in just a few seconds. What do you dislike about CallMiner Eureka?
SK
Sushant K N
02/12/21
"CallMiner Eureka review"
What do you like best about CallMiner Eureka? Ease of category development platform compare to another speech analytics platform in the market. Also other functionalities like work clouds, speaker separation, illuminate features are added bonus.
AU
Anonymous User
02/12/21
"CallMiner Review - BC Services"
What do you like best about CallMiner Eureka? The ability to have all calls analyzed on any given category created. What do you dislike about CallMiner Eureka?
AU
Anonymous User
02/12/21
"Great company with great employees"
What do you like best about CallMiner Eureka? The community of Callminer is amazing and the tool is extremely easy to use What do you dislike about CallMiner Eureka?
MM
Myles M
11/18/20
"The Callminer Eureka platform has allowed our company to truly hear the voice of the customer."
What do you like best about CallMiner Eureka? The best thing about Callminer is being able to analyze all the calls from our company in real-time versus a random set of hand-picked calls.
AU
Anonymous User
11/18/20
"Time saver and very accuarate"
What do you like best about CallMiner Eureka? Call drives help us to understand the main reasons of contacts What do you dislike about CallMiner Eureka?
KS
Kelly S
11/17/20
"Best speech analytics tool have ever seen"
What do you like best about CallMiner Eureka? I have used Eureka for many years and have seen a good number of other speech analytics tools on the market. CallMiner has designed Eureka based on the feedback from their users. The system is extremely intuitive and all the features of the product have come from input from the users over the years. This ease of use helps significantly with onboarding of new users, and opens up the hiring process because you don't need a computer engineering ...
Read more
AU
Anonymous User
11/17/20
"Illuminated"
What do you like best about CallMiner Eureka? I like all the insight I'm able to gather from listening to 100% of our contact center interactions. We've been using the tool for less than 6 months and have gathered so much information on Churn. I'm excited to see what we learn about the business a year from now.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].