CallMiner Eureka Reviews in May 2025: User Ratings, Pros & Cons

"Great tool for business insights to help make decisions"

What do you like best about CallMiner Eureka? The whole concept and the ability to get what you want on what's happening. What do you dislike about CallMiner Eureka?

"Great product that is robust in helping call centers."

What do you like best about CallMiner Eureka? I like pulling specific words and language around our goals throughout our organization and their departments. We can listen to calls from different teams, individuals and can quickly analyze speech. Scorecards are a great tool to help you measure the success of a program. The process takes time to learn and team but is not difficult. Improvements are constant and we are educated well by our AM.

"Innovation for Business Success"

What do you like best about CallMiner Eureka? The simplicity of navigating across all tabs/functions. The AI used to minimize manual efforts are to name a few. What do you dislike about CallMiner Eureka?

"Using CallMiner Eureka has helped us improve agent performance and focus on KPIs like talk time etc"

What do you like best about CallMiner Eureka? Disclosure compliance, agent pitche scores What do you dislike about CallMiner Eureka?

"A powerful and easy to use tool"

What do you like best about CallMiner Eureka? Gives you the ability to analyze thousand of calls in one go What do you dislike about CallMiner Eureka?

"CallMiner is sick!"

What do you like best about CallMiner Eureka? CallMiner is super cool and helps so much in the call center world. Thanks so much! What do you dislike about CallMiner Eureka?

"Great Benefits"

What do you like best about CallMiner Eureka? Discover & Build. Creating syntax for specific agent's needs. What do you dislike about CallMiner Eureka?

"Real Time Speech Analytics"

What do you like best about CallMiner Eureka? That the program is "real time" and at any one moment I have an overview of what's happening across several offices. I especially like to be able to see the scripting on the open tile (which truly captures true to life and can indicate the need for an intervention with the agent).

"Innovative platforms and helps you improve your work and business as well."

What do you like best about CallMiner Eureka? I am a former QA on another BPO company, and comparing CallMiner from the "old" ways or processes in monitoring agents is fantastic. CallMiner eliminates a subjective approach in monitoring calls. Sets fixed standards to the employees for them to know where areas they need to improve and to make sure they are doing great on their post.

"Exceptional Customer Service & Amazing Tech that Empowers our Business"

What do you like best about CallMiner Eureka? I like the customer-centric approach to onboarding and the ease of use to get started on the platform using Call Miner's solution packs. There is an amazing amount of technology that underpins the platform but the UI is streamlined and intuitive once you go through training and spend some time in the platform.