CallMiner Eureka Reviews in June 2026: User Ratings, Pros & Cons
Unleash AI-powered insights and optimize customer engagement.
Add to compare
CallMiner Eureka offers custom pricing plan
CallMiner Eureka Reviews & Ratings
Spotsaas Editor’s POV
CallMiner Eureka is a sophisticated platform that captures and analyzes customer interactions using AI and machine learning. Its advanced features provide valuable insights into customer sentiment and agent performance, making it a strong choice for contact centers.Read more
CallMiner Eureka pros and cons
Advanced speech analysis
Captures customer interactions
Sentiment analysis
Cloud-based technology
Complex setup
Requires training for effective use
Filter results
Sort by :
Showing 91-100 out of 186
AU
Anonymous User
10/19/21
"Best tool for speech/interaction analytics"
What do you like best about CallMiner Eureka? Have a lot of operators to help create accurate syntax unlike most tools available What do you dislike about CallMiner Eureka?
AU
Anonymous User
10/19/21
"Using CallMiner Eureka has helped us improve agent performance and focus on KPIs like talk time etc"
What do you like best about CallMiner Eureka? Disclosure compliance, agent pitche scores What do you dislike about CallMiner Eureka?
AD
Angelito D
10/19/21
"A powerful and easy to use tool"
What do you like best about CallMiner Eureka? Gives you the ability to analyze thousand of calls in one go What do you dislike about CallMiner Eureka?
SD
Samir D
10/19/21
"Innovation for Business Success"
What do you like best about CallMiner Eureka? The simplicity of navigating across all tabs/functions. The AI used to minimize manual efforts are to name a few. What do you dislike about CallMiner Eureka?
AU
Anonymous User
10/19/21
"Innovative Product that's helped in this fast changing environment!"
What do you like best about CallMiner Eureka? The reporting that we can pull using the system to drill down on a specific subject. What do you dislike about CallMiner Eureka?
AU
Anonymous User
10/19/21
"Great for Customer Service and Empathy Scores"
What do you like best about CallMiner Eureka? CallMiner has been great for our call center in terms of improving customer service. We have built a World Class Call Score based on our mission. CallMiner has been able to help us really dive in and focus on the important pieces of the call and also empathy.
AU
Anonymous User
10/19/21
"I would recommend CallMiner, however, I dont really have anyone to recommend it to."
What do you like best about CallMiner Eureka? CallMiner is helpful with allowing our compliance department monitor calls that are happening within our organization so we know what areas need to be improved with our agents and mistakes that are made are brought to our attention so we can get them fixed.
NM
Nicolas M
10/19/21
"Excellent and cuztomizable call analysis software for deep dive into the nature of the conversations"
What do you like best about CallMiner Eureka? The depth and customizable nature of the CM tool is truly impressive, and so important when it comes to finding data that matters. Even when the needed feature isn't there, The team is great at talking feedback and implementing ideas to continually innovate their tool.
AU
Anonymous User
10/19/21
"Great product that is robust in helping call centers."
What do you like best about CallMiner Eureka? I like pulling specific words and language around our goals throughout our organization and their departments. We can listen to calls from different teams, individuals and can quickly analyze speech. Scorecards are a great tool to help you measure the success of a program. The process takes time to learn and team but is not difficult. Improvements are constant and we are educated well by our AM.
AU
Anonymous User
10/19/21
"Great tool for business insights to help make decisions"
What do you like best about CallMiner Eureka? The whole concept and the ability to get what you want on what's happening. What do you dislike about CallMiner Eureka?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].