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9.3

Spot Score

CallHippo - Call Center Software

CallHippo Reviews in May 2025: User Ratings, Pros & Cons

Revolutionize your customer experience with CallHippo.

3.9

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Starts from $14/User/Month when Billed Yearly

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CallHippo Reviews & Ratings

3.9

Very Good

Based on 494 ratings & 309 reviews

Rating Distribution

Excellent

(235)

Very Good

(53)

Good

(2)

Poor

(0)

Terible

(19)

Expert's Review

CallHippo stands out as a reliable and user-friendly cloud-based calling solution, offering excellent call connectivity and clarity. Users appreciate its ease of setup and support for international numbers, making it effortless to stay connected globally. The platform's call recording feature and customer service have received positive feedback, enhancing the ...Read more

CallHippo pros and cons

  • Excellent call quality and clarity, enhancing communication experience.

  • User-friendly interface and easy setup process for quick deployment.

  • Good customer support with prompt issue resolution.

  • Cloud-based system enabling accessibility from anywhere.

  • Occasional network issues affecting call connection.

  • Dashboard and dialer functionalities may encounter glitches.

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Showing 181-190 out of 309

AU

Anonymous User

05/29/21

4.5 out of 5

"Call hippo dialer not working"

What do you like best about CallHippo? The executive was supportive and helpful What do you dislike about CallHippo? Everything was perfect and understandable What problems is CallHippo solving and how is that benefiting you? The dialer window was not opening

JH

Jessica H

05/28/21

5 out of 5

"Great Service from Arsha!"

What do you like best about CallHippo? Quick help and great customer service. :) What do you dislike about CallHippo? Wish the number could have been ported faster, but she has nothing to do with that! Great service!!! What problems is CallHippo solving and how is that benefiting you? Porting in new phone number and starting new account

AU

Anonymous User

05/28/21

4 out of 5

"I had a dialer blank issue. Thankfully Shubhi from the support team had helped me through the issue."

What do you like best about CallHippo? I had a dialer blank issue. Thankfully Shubhi and her team had connected with me via zoom and sorted the issue. She had also showed me how to resolve the issue next time it occurs. What do you dislike about CallHippo? Less user friendly. And your feedback survey is way too long that people would stop giving reviews What problems is CallHippo solving and how is that benefiting you? Dialer blank issue

MM

Mani M

05/21/21

5 out of 5

"Great Service by Call Hippo Onboarding team member Chandrak Bhatt"

What do you like best about CallHippo? My experience is subpar initially, but Mr Chandrak Bhatt handled the situation really well. i had some issues with the Sales team i was apprehensive about the service, But Thanks to Chandrak, He cleared all the doubts about the product. He was extremely patient in clarifying all my doubts. Excellent client handling skills, Good Comprehending skills, He knows how to make the angry customer HAPPY and at ease and explain the process clearly and patiently, ...

Read more

AU

Anonymous User

05/17/21

5 out of 5

"The best customer service ever!"

What do you like best about CallHippo? The solution - WiFi / VOIP calling from any location using a local number with a mobile app to make it seem like your using your phone, with lots of call stats and call recording is great however, when something went wrong, the Customer Service was First Class! My staff was using the solution but as the account holder, I had to deal with the tech issues, I contacted Customer Support and Nidhi from Customer Service came, she was able to ask a few ...

Read more

C

Carey

05/11/21

5 out of 5

Great for call routing especially for large companies!

PROS: It's highly customizable and easy to set up! CONS: I wish there would be a more simplified pricing. The features can be overwhelming sometimes.

C

Carey

05/11/21

5 out of 5

Great for call routing especially for large companies!

PROS: It's highly customizable and easy to set up! CONS: I wish there would be a more simplified pricing. The features can be overwhelming sometimes.

SI

Subramanian I

05/10/21

5 out of 5

"Support Team lives up to its responsibilities."

What do you like best about CallHippo? CallHippo has a friendly support team with the spirit to resolve any issue faced by us. I want to commend Nidhi, a support team member, who made sure our problems and concerns were resolved correctly and within time. What do you dislike about CallHippo? Sometimes, there are issues in the app, such as it takes time to connect a call. What problems is CallHippo solving and how is that benefiting you? Our connection with the customers has widened with the ...

Read more

AB

Alok B

05/04/21

5 out of 5

"Great Experience"

What do you like best about CallHippo? Customer Support and overall service..... Especially Support executive Hazra has been unbelievable helpful. What do you dislike about CallHippo? NIL, Don't have much to dislike about their service which is highly customer centric. What problems is CallHippo solving and how is that benefiting you? Dialing out to international customers

JM

Jeffrey M

05/04/21

5 out of 5

"Great service from the chat team especially Vijay"

What do you like best about CallHippo? The quick links from our CRM tools and it was great What do you dislike about CallHippo? I can think of anything as everytime i need assistance, they are ready What problems is CallHippo solving and how is that benefiting you? The quick links from my CRM