Call Box Reviews in July 2026: User Ratings, Pros & Cons

Outdated, Difficult to Use

What do you like best? Cost wasn't super expensive; keyword level tracking What do you dislike? While Century Interactive may be more cost-effective than other solutions, we ultimately left for another provider, as finding implementing their solution difficult and time-consuming. Granted, this was a year or 2 ago, so I assume they've updated the interface and software, but at the time, while they did offer keyword-level tracking, the client-facing interface was not to our liking and ...

Great Customer Service

What do you like best? Century Interactive is very responsive to the help I need with different things that come up. I work a lot with the support team and always answer my questions. What do you dislike? I would like to see a little more organization. With how many accounts I have dealt with it's sometimes hard to keep track of things I have asked for and have had to follow up a few times with the support team. What problems are you solving with the product? What benefits have you ...

Great partner with great reporting

What do you like best? They get whats important. they also intergrate with our crm What do you dislike? I wish they had a bit more flexibility in some of their reports. would love more trending info. Recommendations to others considering the product: be sure it integrates with your crm. make sure their reporting meets your needs What problems are you solving with the product? What benefits have you realized? ability to track outbound calls. ability to score car quality. ...

My Review

What do you like best? I think some of the features with Call Interactive are very useful like being able to listen and review calls. I also like that the software shows the click trail of calls. I also like how easy it is to export excel tables- very useful except for the fact that most of the info is skewed. What do you dislike? It seems a lot of the information is inaccurate. Some of the calls are obviously tracked incorrectly for example: says the call came from webpage X and ...

Expensive for what you get

What do you like best? Integration with other tracking systems such as Google Analytics. Keyword level data. What do you dislike? The dynamic numbers were a major problem with a lot of our clients. What problems are you solving with the product? What benefits have you realized? Tracking leads back to web marketing. Clients also use recordings for csr training.

Easy to Use, Excellent Features

What do you like best? One of the best aspects of Century Interactive is the easy reporting. I can see who is calling what number. What do you dislike? At the moment, I can't find anything that I can dislike. Recommendations to others considering the product: If you are looking for ease of use, and great reports. This is the move you should make. What problems are you solving with the product? What benefits have you realized? By listening to interaction between a customer ...

I love Century Interactive

What do you like best? I have worked with Century Interactive now for close to 7 years. I love their proprietary software, it is very user friendly and easy to navigate. Century Interactive's customer service is great! Every time that I have a problem or any questions at all, it is always fixed in a timely manner . Every interaction that I have had with a team member at Century Interactive has been very professional. What do you dislike? There honestly hasn't been anything that I ...

CarWars User

What do you like best? I really love the fact that we are able to track our advertising through CarWars! The system is very easy to use and it is so helpful in capturing the information we need. This system has really helped our company decide on what ads are generating phone calls and sales and what ads we are wasting our time and money on. We have also been able to use this system for online advertising which has been very useful for us. What do you dislike? There is really nothing ...

CarWars User

What do you like best? Simple interface and very easy to use. No guesswork. The ability to accurately track our ROI is a must nowadays with all of the marketing efforts being made, What do you dislike? There could be more data included with the system. Although simple is good, in order to breakdown the quantitative data further, there needs to be more empirical data. Recommendations to others considering the product: Try it. What problems are you solving with the product? ...

A Must Have Tool

What do you like best? The scope of data and information captured through Century Interactives is vital for continued review and improvement of our client services and goals. What do you dislike? Update and changes are not always realized until after the fact. What problems are you solving with the product? What benefits have you realized? Able to track lead and web sessions to better understand our customers and anticipate potential problems.