Call Box Reviews in July 2026: User Ratings, Pros & Cons

Call Tracking is great

What do you like best? I like that we can list to all the calls we are getting for commercials. I like the fact that we can give each channel a different number and that allows us to see what channel is working for us. What do you dislike? I wished there was a different way to track if the caller calls in several times from the list of calls instead of having to click and listen and then see if they called before. Recommendations to others considering the product: I highly ...

We have use this tracking dashboard for four years and would recommend Century Interactive

What do you like best? Great staff, great platform, great price and effective tools. What do you dislike? Not one thing! Recommendations to others considering the product: Use the platform! What problems are you solving with the product? What benefits have you realized? We are able to allow customers to track usage of any advertising product.

Great Customer Service

What do you like best? Every time we have needed help, Century Interactive has provided a quick response. We used their API and the whole system was fairly easy to integrate. What do you dislike? The back end can be tough to navigate with a large amount of phone numbers. I think the interface is a little dated. What problems are you solving with the product? What benefits have you realized? We have been able to track the success of our marketing campaigns, and provide extra ...

I use call tracking on every client now

What do you like best? Ease of rolling out new numbers and pulling reports. : What do you dislike? Could get a little deeper and more flexible on reporting options. Recommendations to others considering the product: You'll be glad you did. What problems are you solving with the product? What benefits have you realized? Attributing media return for both online and offline marketing spend. We've helped our clients get smarter about their media spend.

Great Team

What do you like best? receive monthly email regarding activity What do you dislike? another program/system to learn. Sometimes we get too much to keep up with. Recommendations to others considering the product: I am not sure if there is a mobile app or not. What problems are you solving with the product? What benefits have you realized? where are my leads coming from.

Overall positive with a few small and easily resolved problems along the way.

What do you like best? Quick, responsive support, easy to access interface. What do you dislike? Linkage with Google Analytics seems to be a little spotty... What problems are you solving with the product? What benefits have you realized? Accountability for marketing efforts for our clients. Enjoyed the phone recording as well for QA

Overall, we have had a decent experience

What do you like best? Their system is user friendly for our clients. We utlize their call tracking software for a program on our sites. We are able to offer the service to clients, and allow them to utlize their own client logins to pull reports, analyze trends with the data, etc. I think this is the biggest thing that keeps us from transitioning to another product - ease of use. What do you dislike? Their customer support system typically changes without much notice to vendors. This ...

Highly Recommended

What do you like best? I'm an account manager of 50+ accounts, and I always recommend that our clients use the call tracking service. This allows you to take report on the leads that you are bringing them from your marketing efforts. The reporting features are awesome, and the customer service has always been solid. What do you dislike? We have some clients report that when they have switched providers the tracking lines went fuzzy. We never really got to the bottom of what causes ...

Century Interactive provides good, concise reporting of my call data.

What do you like best? The reports are very intuitive and easy to use. There are different report options that allow us to reach our customers. What do you dislike? While easy to use, I would like to see more detailed graphs. Recommendations to others considering the product: Ask for a demo. My customer service representative walked me through the site and even helped me to set up re-occurring reports. What problems are you solving with the product? What benefits have you ...

Conversation

What do you like best? It was very easy to use. The interaction was entered by a supplier and we used the tool to exchange information on an new product. What do you dislike? I really cant say I disliked anything about it. Recommendations to others considering the product: At the client end its easy to use to help them with technical problems. What problems are you solving with the product? What benefits have you realized? We used the tool for training on a new product. ...