8.5
Spot Score
Streamline your call center operations with Calabrio One.
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Calabrio One offers custom pricing plan
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
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Showing 161-163 out of 163
AU
Anonymous User
07/06/16
"Calabrio Workforce Managment"
What do you like best about Calabrio ONE? The support infrastructure is one of most impressive products I feel Calabrio have to offer, the company is US based but have always been on hand by emails, webex’s and even visits not to mention the interacted web support. What do you dislike about Calabrio ONE? Some functionality of the product is still in development and not yet in line with some other products on the WFM market but looking at the roadmap ahead I feel it wont be long before this ...
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JD
Joshua D
06/07/16
"Calabrio from IT"
What do you like best about Calabrio ONE? I love the ability to not only listen to live phone calls, but also to watch what my Account Managers are doing while they work throughout the day. What do you dislike about Calabrio ONE? Since we operate with dual monitors, the viewing size of the screen can get distorted, and thus you need to have a dual monitor setup to view properly. What problems is Calabrio ONE solving and how is that benefiting you? It allows for great one on one coaching for ...
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NG
Natalie G
01/22/16
"Simple Product, Best Audio Recording Tool We Could Find"
What do you like best about Calabrio ONE? The interface is simple and decently easy to use. It has the most modern interface that we could find out of all of the audio recording tools available to us. What do you dislike about Calabrio ONE? The terminology used throughout the system is very confusing. For instance recording records are called contacts, Various buttons aren't straightforward. The admin setup is also overdone. It's not super complex, but it is quite limited and is not managed ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
