Calabrio One Reviews in May 2025: User Ratings, Pros & Cons

"WFM Version 9.5 SR2"

What do you like best about Calabrio ONE? Look and Feel is very easy to navigate. The agents find their portal to be of the highest quality. What do you dislike about Calabrio ONE? Our business is very large so the limited search functions in the WFM suite makes it hard for my team of schedulers to complete tasks in a timely manor. Recommendations to others considering Calabrio ONE: Easy to use, great for small call / Contact centers What problems is Calabrio ONE solving and how is that ...

"Calabrio ONE"

What do you like best about Calabrio ONE? The ability to administer the agents and infrastructure is very easy and there are many options available to optimize the recording. On top of that the interface for the supervisors and managers is second to none with it's ease of use and getting to the information quick! What do you dislike about Calabrio ONE? There are no big dislikes. However, I will say that the setup additional administrators can be a bit cumbersome and can be simplified. What ...

"Bells and Whistles = Solid product"

What do you like best about Calabrio ONE? This WFM product is very flexible for even the average user. We can customize the type of scheduling (Work Shifts, Dynamic, Availability) to the needs of our team. The interface is web based so you can access it any where, no need to install software. What do you dislike about Calabrio ONE? We do a lot of schedule manipulation and this product, and its competitors, do not have the hours the agent is working on their schedule view. Pulling a report ...

"Calabrio 9.2"

What do you like best about Calabrio ONE? It's UI is very appealing and intuitive. What do you dislike about Calabrio ONE? Lack of true multiskill scheduling; makes scheduling agents in more than 1 skill group impossible Recommendations to others considering Calabrio ONE: Ensure you join forums and give feedback as they act on it What problems is Calabrio ONE solving and how is that benefiting you? Easy to view agent schedules

"Calabrio One QM and WFM have made a world of difference in our company!"

What do you like best about Calabrio ONE? These guys stay on top of the market and keep improving the product with every release! They have multiple facets upon which you can search for and mark a call. They have thought of most ways anyone could ever think of to adjust a schedule or group of schedules. They make Call Center life easier and more straightforward. What do you dislike about Calabrio ONE? So far, there has been very little to dislike about Calabrio. If there was one thing I had ...

"Simple to use but Powerful"

What do you like best about Calabrio ONE? Very good value, product was installed easily, on VMware with the expertise of our Calabrio Professional Services tech. Very few technical issues using and supporting product. End users like how simple it works call and screen recording just works. What do you dislike about Calabrio ONE? The product runs on Windows, it would be nice if a Linux version was available. Same with database it would be nice to run other DBs Recommendations to others ...

"Calabrio One- User Friendly"

What do you like best about Calabrio ONE? I like how user friendly the application is when navigating. The reporting options in the area of Quality Assurance is Robust and makes coaching agents much easier. What do you dislike about Calabrio ONE? The version of Calabrio that we use is older so my dislikes have been addressed in later releases. Recommendations to others considering Calabrio ONE: Calabrio is really a great company. They have a way of making you feel comfortable to share your ...

"Calabrio One WFM "

What do you like best about Calabrio ONE? So far they are open to customer feedback and continue to evolve. There is flexibility for agents with dynamic scheduling which is new for our contact center. We are always looking for ways to increase employee engagement while maintaining high customer satisfaction and agent empowerment is a step in the right direction. What do you dislike about Calabrio ONE? They aren't set up to handle chat support scheduling. We are very chat heavy so 1:1 ...

"Calabrio"

What do you like best about Calabrio ONE? The self serve and offline workflow features What do you dislike about Calabrio ONE? Some elements of usability, pedantic things such as little parts of the interface Recommendations to others considering Calabrio ONE: Get involved with the user community What problems is Calabrio ONE solving and how is that benefiting you? Scheduling and communicating those schedules.

"Calabrio is a great website that we use for our schedules"

What do you like best about Calabrio ONE? Being able to trade shifts with coworkers, have access to our stats (such as average handle time, calls per hour, etc), ask for off days, and pretty much every other feature. What do you dislike about Calabrio ONE? It's only for internal use in our company, we can't access our schedules from home... Recommendations to others considering Calabrio ONE: It's a great sofrware, it's easy to use. I just wish we could use it for external as well. What ...