Calabrio One Reviews in May 2025: User Ratings, Pros & Cons

"Calabrio is the right choice"

What do you like best about Calabrio ONE? Very end user friendly, with straight forward admin interface. What do you dislike about Calabrio ONE? Does not offer stereo recordings for Avaya Recommendations to others considering Calabrio ONE: Excellent interface What problems is Calabrio ONE solving and how is that benefiting you? Agent accountability, and the customer experience has improved.

"Good tool for managing employee schedules, can be improved."

What do you like best about Calabrio ONE? I like that it provides a structure for organizing user's schedules. What do you dislike about Calabrio ONE? The time off request portion is a little confusing and cumbersome. Recommendations to others considering Calabrio ONE: I think as long as you set it up and use it properly, this can be a good tool What problems is Calabrio ONE solving and how is that benefiting you? It's making organizing schedules a lot easier overall.

"Good product"

What do you like best about Calabrio ONE? The ease of administration. Much of the user administration is moved away from IT admins to business owners that deal with QA What do you dislike about Calabrio ONE? The reports section of QM is still a bit underwhelming. What problems is Calabrio ONE solving and how is that benefiting you? Call quality and compliance

"Ease of Use"

What do you like best about Calabrio ONE? Very easy to use and the learning curve is very short. We have had some issues with scheduling in the past and now it is much easier. Looking up call recordings is a breeze and keeping track of agents adherence is something we can capture with Calabrio. All in all - a great product. What do you dislike about Calabrio ONE? nothing at the moment. everything has been great. What problems is Calabrio ONE solving and how is that benefiting ...

"Quality and productivity at it's finest"

What do you like best about Calabrio ONE? Calabrio is a very powerful tool when applied properly, but also easily learned by all user levels. What do you dislike about Calabrio ONE? Lack of support for Cisco Precision Queue Attributes. Recommendations to others considering Calabrio ONE: If you're using Attributed Precision Queues within Cisco please note that mapping becomes considerably complex to apply it for your business needs as there is a lack of understanding within Calabrio Support. ...

"Calabrio's Strengths greatest Strengths and Weaknesses"

What do you like best about Calabrio ONE? Calabrio's greatest strength is that it is a system that you can learn to use in a short amount of time. What do you dislike about Calabrio ONE? I do not like that Calabrio's workforce management software does not have alot of power options such as multiple deletes (for exceptions), Automatic schedule creation (based on the needed staff forecast) or automatic leave approval based on the intra-day staffing. What problems is Calabrio ONE solving and ...

"Cloud Product"

What do you like best about Calabrio ONE? We love the UI! It is easy to use and is visually appealing. It is easy to navigate around and to see where the information is clearly. What do you dislike about Calabrio ONE? They are transitioning their on premise solution to a cloud solution and we are also one of the first to integrate with on of their partners so we were off to a rocky start because of some bugs that needed to be worked out. They push out changes and fixes all at once, once a ...

"Calabrio ONE an awesome use experience"

What do you like best about Calabrio ONE? The user interface. This piece is ever evolving for the best. It is extremely user friendly and requires very little end user training. What do you dislike about Calabrio ONE? Have not noticed any downsides as of yet. The company is very responsive to ideas and suggestions that a lot of times become implemented in the next version. What problems is Calabrio ONE solving and how is that benefiting you? We were in dire need of a quality WFM and call ...

"Calabrio ONE"

What do you like best about Calabrio ONE? Does a good job recording and storing customer calls. I am able to easily run data that I can then manipulate and append to other data for analysis. Live call monitoring solution that allows someone monitoring the call to "whisper" to the employee or completely "barge in" and join the conversation is the situation demands it. What do you dislike about Calabrio ONE? Very simplistic, browser-based solution. Reporting capabilities are really pretty ...

"In the recording space there aren't many true partners!"

What do you like best about Calabrio ONE? One of the most important qualities that I have determined that Calabrio comes to the table with is there true desire to establish partnerships with their customers. We experienced some real challenges this past year with an upgrade to our QM platform. The Calabrio team was committed to remaining engaged to a successful resolution, Through it all not only were we challenged at all levels the silver lining was that we came out with a stronger ...