Calabrio One Reviews in May 2025: User Ratings, Pros & Cons

"Slick design, regular updates"

What do you like best about Calabrio ONE? Calabrio has a great user interface that integrates WFM, QM, call recording, and analytics into an intuitive and easy to navigate platform, their online help system is robust and superior to the help files I've used in other workforce management products, and Calabrio seems truly open to user feedback to plan for future product updates and features, which makes it feel more like being part of a community of users rather than just an anonymous ...

"Great fit"

What do you like best about Calabrio ONE? Great unified workforce optimization, easy to use, quick to install and support team is great What do you dislike about Calabrio ONE? Some functions still need work but I feel like it's getting there Recommendations to others considering Calabrio ONE: Continue to grow and advance What problems is Calabrio ONE solving and how is that benefiting you? Great for scheduling a large number of employees to ensure customers needs are always met.

"Calabrio is a great company to work with"

What do you like best about Calabrio ONE? The product itself is easy to use and Calabrio is incredibly responsive to customer questions and suggestions What do you dislike about Calabrio ONE? We are currently on the Cisco branded version, which means they get to decide what updates are available to us. Recommendations to others considering Calabrio ONE: Calabrio is a wonderful company to work with. They are very forward thinking and very seriously take customer suggestions into mind when ...

"Great tool for QM"

What do you like best about Calabrio ONE? I love the ability of this tool to provide a one stop shop for quality needs. You can score interactions, monitor evaluator performance, make reviews and calls available to the analysts, and a ton of other things. Its not just a scorecard and some notes, the analyst can see and hear the call and screen capture and get more valuable feedback. They can also see their historical performance in the dashboard. What do you dislike about Calabrio ONE? I ...

"Great Suite of Products to Expand Functionality"

What do you like best about Calabrio ONE? I like the Voice Analytics functionality and being able to set custom phrases. What do you dislike about Calabrio ONE? Some aspects of WFM have been challenging for my company. We have open questions to try to resolve, but it sounds like we need to upgrade for full resolution. What problems is Calabrio ONE solving and how is that benefiting you? As we work more with the WFM product, we are able to help agents see the importance of adherence as well ...

"Quality Assurance Automation "

What do you like best about Calabrio ONE? Establishing QM goals and automated distribution of QA monitors increases completed QA scores and consistent scoring across scheduled evaluators. What do you dislike about Calabrio ONE? I dislike having to create copy new goals from Active or Inactive goals. I should have the option to edit existing goals. What problems is Calabrio ONE solving and how is that benefiting you? QM is facilitating higher and consistent customer satisfaction.

"good for small businesses"

What do you like best about Calabrio ONE? It organized agents schedules better than an excel sheet. What do you dislike about Calabrio ONE? It keeps crashing when there are too many people working in the system. What problems is Calabrio ONE solving and how is that benefiting you? We are able to track adherence.

"Calabrio is a good WFO suite with an excellent user-face;."

What do you like best about Calabrio ONE? I like the ease and functionality of the product. The user interface is easy to understand and user-friendly. What do you dislike about Calabrio ONE? Within the WFM product I wish there was greatly ability to allow the system to generate actual actual schedules. Recommendations to others considering Calabrio ONE: Be sure to know your business enough to know what is needed and what Calabrio (or any WFO Suite) can offer. What problems is Calabrio ONE ...

"The BRAIN!"

What do you like best about Calabrio ONE? The ability to see everything you need to in regards to what your looking for to help your work day expierence. What do you dislike about Calabrio ONE? The UI, it could be more smooth as far as loading and transitioning from page to page, or from one option to the next. Filtering seems to be the most laggy of all the transitions. Recommendations to others considering Calabrio ONE: Just a more modern day UI, something a bit more friendly to the eye. ...

"Good at Recording"

What do you like best about Calabrio ONE? This system accurately records over the phone ACD calls. What do you dislike about Calabrio ONE? This system does not have a good live capture feature for screencaps. What problems is Calabrio ONE solving and how is that benefiting you? This software is used in QA/employee review situations. It helps keep a record of employee work in a call center environment.