8.5
Spot Score
Streamline your call center operations with Calabrio One.
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Calabrio One offers custom pricing plan
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
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Showing 121-130 out of 163
AU
Anonymous User
08/28/20
"Calabrio ONE general review from a QA Rep in Education"
What do you like best about Calabrio ONE? I like that Calabrio is willing to make changes as necessary to accommodate our unique needs. I also like the ease of use and reporting features. What do you dislike about Calabrio ONE? I dislike the occasional "jitter" and recording distortion. This may be an interface issue or a phone problem on our end but it is still something I dislike. Another think I dislike is the hover function. I much prefer to click on something I need rather than the ...
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AU
Anonymous User
06/04/20
"Calabrio"
What do you like best about Calabrio ONE? The ability to view my reps schedules and quality. What do you dislike about Calabrio ONE? We have been having issues over the past couple of weeks with it crashing. What problems is Calabrio ONE solving and how is that benefiting you? Being able to have rotating shifts to ensure phone coverage.
AU
Anonymous User
02/26/20
"Calabrio ONE"
What do you like best about Calabrio ONE? The cloud is cool being able to access anywhere. It seems to flow well without having any issues freezing up or shutting down randomly. It is relatively easy to navigate and has good customer support. They seem to always be adding upgrades and additional features. What do you dislike about Calabrio ONE? It has some bugs but they are working to alleviate them and do so every month. Recommendations to others considering Calabrio ONE: Great for ...
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AU
Anonymous User
07/01/19
"Not Recommended"
What do you like best about Calabrio ONE? Calabro One allows you to color code the different schedule items. What do you dislike about Calabrio ONE? The functions that were promised by the sales crew were not present in the actual product. We have had more down time from our WFM tool in the past few weeks than we had in over 3 years with our previous WFM tool. Likewise, some of the features that are present do not work as intended. We have had multiple bug reports opened with Calabrio, some ...
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LW
lauryn w
06/02/19
"CalabrioOne Review "
What do you like best about Calabrio ONE? I love love love Calabrio, what i like best is the fact that i can log in and get all of my break times with just one click. Not only for the day but also for the whole entire week. What do you dislike about Calabrio ONE? I would like it if Calabrio was able to send out an notifications when your assigned break was about to take place. Other than that the website is very helpful. What problems is Calabrio ONE solving and how is that benefiting ...
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CY
Caryn Y
05/02/19
"Calabrio listens to their customers"
What do you like best about Calabrio ONE? Calabrio listens to their clients and what they want. They take their customers wants into consideration and will make upgrades to match what is being asked for. The software is also easy to use. I was able to learn the WFM software very quickly. What do you dislike about Calabrio ONE? If a clients configuration is different then what you are used to working worth please say so. Recommendations to others considering Calabrio ONE: Ask to talk with ...
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AU
Anonymous User
03/19/19
"Calabrio is a great company by innovating their program to stay a front runner in the WFM world."
What do you like best about Calabrio ONE? What I like about Calabrio is the innovation of the system. They take feedback from their customers and make changes to make the program better. WFM has a great request feature where agents and submit their own requests. Workflows to help automate our companies processes. Calabrios customer friendly customer service is a World class experience. What do you dislike about Calabrio ONE? Deleting exceptions you have to delete in two places. One on the ...
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AU
Anonymous User
02/19/19
"Efficiencies gained"
What do you like best about Calabrio ONE? What I like best about Calabrio One is the ability to use the portion of the Suite that is needed by the organization to increase efficiency. It is easily customizable to organizational needs and efficiencies can be measured immediately. What do you dislike about Calabrio ONE? The only aspect that I dislike about Calabrio is the amount of time and effort that it takes to have feature requests or process improvement implemented. As an end user, it is ...
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SD
Sara d
02/14/19
"We love Calabrio!"
What do you like best about Calabrio ONE? The look of the system. It is modern and user friendly. I like that Calabrio is willing to collaborate with us when changes are needed or when we have a unique feature request. I also like the quick and effective reporting features. My favorite thing about Calabrio is the champions network which gives customers the chance to brush up on product knowledge and get the inside scoop for all things Calabrio. What do you dislike about Calabrio ONE? No ...
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NP
Nicole P
02/14/19
"Effective and Flexible Tool"
What do you like best about Calabrio ONE? I love that Calabrio allows us to import metadata from third party tools, which helps us to better understand the customer (and employee) journey. Also, I love that Calabrio builds the tool that its clients needs, which makes it more user friendly; they are eager to consult their clients at every step of the way. Their analytics product is extremely effective. What do you dislike about Calabrio ONE? On rare occasions I feel like the tool struggles ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
